Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Madison Young

Orem,UT

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of teams to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Support Agent/Team Leader

TaxHawk
Provo, UT
08.2022 - Current
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Managed high volume of inbound customer emails and live chats with professionalism.
  • Maintained up-to-date knowledge of company policies and procedures.
  • Navigated multiple software applications while assisting customers.
  • Delivered exceptional service by empathizing with customer concerns.
  • Conducted tax research using various resources and tools to verify proper compliance and tax filings to client's advantage based on current tax laws.

Front Desk Receptionist

Best Western Hotels & Resorts
Lexington, VA
08.2021 - 04.2022
  • Handled high-volume phone calls for reservations and inquiries.
  • Promoted hotel amenities, programs, and loyalty rewards to guests.
  • Executed efficient room blocking assignments according to preferences.
  • Utilized property management software to maintain organized guest records.
  • Answered guest inquiries, recommending shopping, dining or entertainment.

Sales Representative Team Leader

Pointe/Fox Pest Control
Orem, UT
05.2019 - 07.2021
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Developed tailored solutions for unique client requirements or concerns.
  • Recruited, hired and trained new hires to optimize profitability.

Education

Bachelor of Arts - Psychology (Major) & Business (Minor)

Southern Virginia University
Buena Vista, VA
05-2023

Skills

  • Customer Service
  • Customer Education
  • Problem-solving abilities
  • Product Education
  • Researching
  • Conflict Mediation

Affiliations

  • Avid Traveler
  • Volleyball
  • Italian: language, culture, history

Accomplishments

  • Ranked in the top 3 Rookie sales representatives & top female sales representative for Pointe Pest Control (2019)
  • Southern Virginia University Dean's List (2022)

Languages

Italian
Professional

References

References available upon request.

Timeline

Customer Support Agent/Team Leader

TaxHawk
08.2022 - Current

Front Desk Receptionist

Best Western Hotels & Resorts
08.2021 - 04.2022

Sales Representative Team Leader

Pointe/Fox Pest Control
05.2019 - 07.2021

Bachelor of Arts - Psychology (Major) & Business (Minor)

Southern Virginia University

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Madison Young