Madison Ziegler
Cleveland,OH
Summary
Client obsessed retail and service professional who thrives on creating meaningful, memorable experiences. Known for connecting authentically with diverse customers, elevating brand standards, and improving store operations through initiative and organization. Combines strong sales instincts with administrative capability, making me a versatile contributor who strengthens any team. Known for my adaptability, optimism, and ability to bring calm, clarity, and excellence to fast-paced environments. I thrive in roles where I can uplift customers, support teams, and help brands deliver experiences that truly stand out.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Vuori
Woodmere, OH
07.2025 - Current
- Deliver a premium, hospitality-driven customer experience that reflects Vuori's "Investment in Happiness" philosophy and strengthens customer loyalty.
- Leverage detailed product knowledge of performance fabrics, fits, and sustainability initiatives to provide personalized, needs-based recommendations.
- Drive sales by actively engaging customers, increasing conversion, and utilizing strategic upselling and cross-selling techniques.
- Build authentic customer relationships through clienteling and community-focused interactions that encourage repeat visits.
- Maintain elevated visual merchandising standards while supporting efficient inventory management, stock replenishment, and shipment processing.
- Collaborate with team members in a fast-paced retail environment to uphold Vuori's clean aesthetic and positive, wellness-centered culture.
Tanger Ambassador
Tanger Outlets (Pinecrest Shopping Center)
Beachwood, OH
04.2025 - Current
- Represent Tanger's brand and values at community events, fostering positive relationships with shoppers and stakeholders.
- Develop brand awareness through community engagement and outreach programs.
- Coordinate promotional events to enhance customer experience and brand loyalty.
- Facilitate communication between customers, partners, and management to address concerns.
- Support local charities through partnership initiatives and fundraising activities.
- Advocate for customer feedback to improve service delivery and product offerings.
Sales Specialist- Accessories
Dillards
Beachwood, OH
04.2025 - 06.2025
- Lead daily operations at the luxury sunglasses counter by managing product displays, ensuring accurate inventory, and maintaining brand visual standards.
- Executed cross-training initiatives and promoted products in prestigious brand counters like Pandora, Coach, Louis Vuitton, Kendra Scott, and James Avery.
- Guided customers through personalized consultations to recommend eyewear based on individual style, needs, and current fashion trends.
- Trained and supported team members by sharing product knowledge, sales techniques, and customer engagement strategies.
- Monitored stock levels and coordinated restocking efforts to ensure product availability and counter efficiency.
- Maintained a high-end client experience by resolving issues promptly and upholding luxury service expectations.
- Remained current on luxury brand updates and industry trends to provide expert-level product recommendations and styling advice.
Sales Lead
Rowan
Beachwood, OH
06.2024 - 03.2025
- Coordinated appointment scheduling and walk-in traffic to ensure efficient client flow, and minimize wait times during peak hours.
- Delivered high-impact customer service by advising on styling choices, upselling premium jewelry, and building long-term client relationships that support repeat business.
- Educated customers on aftercare and product handling to ensure proper healing post-piercing, and promote responsible product use.
- Executed daily merchandising strategies by refreshing displays, organizing inventory, and maintaining visual appeal in line with current campaigns.
- Maintained a clean and organized sales floor while ensuring merchandise was fully stocked and easily accessible to enhance the shopping experience.
- Processed sales and managed inventory using POS and stock systems, ensuring accurate records and operational efficiency.
- Collaborated with team members to support onboarding, share product knowledge, and uphold brand standards across all customer interactions.
Executive Assistant
Plantyful LLC
Cleveland, OH
09.2023 - 08.2024
- Managed and coordinate team members during event setups and take downs to ensure smooth execution and high-quality presentation.
- Oversaw email marketing campaigns, including content creation, scheduling, and tracking engagement metrics to boost customer outreach.
- Responded promptly to customer and vendor inquiries, providing clear communication and facilitating issue resolution.
- Supported executive team by managing calendars, scheduling meetings, and streamlining communication for improved workflow.
- Coordinated administrative processes and maintain accurate inventory records aligned with seasonal sales and promotional plans.
Cafe Team Member
LifeTime Fitness
Beachwood, OH
12.2022 - 01.2024
- Delivered exceptional customer service by assisting members with product selection and purchases, fostering a positive and supportive environment.
- Prepared and served nutritious snacks, smoothies, and beverages, adhering to health guidelines, and promoting wellness among members.
- Managed café and retail operations, including maintaining cleanliness, restocking inventory, and processing transactions accurately.
- Maintained up-to-date knowledge of nutrition trends and Lifetime Fitness products to provide informed recommendations to members.
- Collaborated with team members to ensure efficient workflow and consistent adherence to quality standards.
Front of House Team Member (Hostess/ Food Runner)
Kitchen Social
Beachwood, OH
07.2022 - 11.2022
- Greeted customers warmly, creating a welcoming atmosphere.
- Managed seating arrangements efficiently to optimize guest flow during peak hours.
- Assisted customers with menu selections and answered questions about food items.
- Collaborated with kitchen staff to ensure timely delivery of orders to guests.
- Handled customer inquiries and resolved issues promptly for positive experiences.
- Supported special events by preparing dining areas and setting up required equipment.
- Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
- Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
- Worked with managers to report and resolve customer issues or concerns.
Education
Associate of Arts - Interdisciplinary Studies - Concentrations in Business & Law
University of Cincinnati
Cincinnati, Ohio01-2026
High School Diploma -
Orange High School
Pepper Pike, OH06.2024
Certificate of Business -
Northern Career Institute
Willoughby, OH05.2024
Skills
- Customer service excellence
- Sales expertise
- Time management
- Client relationship management
- Inventory control
- Executive communication
- Retail operations
- Team collaboration
- Leadership and event coordination
- Problem-solving skills
- Computer proficiency and POS systems
- Research capabilities
- Graphic design with Canva
- Writing and editing skills
Locations
- Cleveland, OH
- Cincinnati, OH
Leadership Engagement
Club Member 09/2024 - 01/2025
Brothers and Sisters Excelling, Cincinnati, OH
- Engaged in mentoring, tutoring, and community outreach to support and empower underrepresented students within the university
- Organized and participated in events promoting academic success, cultural awareness, and networking opportunities for members and peers
Secretary Assistant 01/2023 - 02/2023
Orange High School, Pepper Pike, OH
- Shadowed front office staff to observe daily administrative operations, including scheduling, filing, and handling student inquiries
- Assisted with organizing documents, managing incoming calls, and supporting staff with clerical tasks to maintain office efficiency
Secretary 09/2022 - 01/2024
DECA Chapter, Willoughby, OH
- Organized and maintained accurate meeting minutes, agendas, and chapter records to ensure effective communication and smooth operations within the DECA chapter.
- Collaborated with chapter leadership to support event planning, coordinate communication with members, and track attendance for all DECA activities
- Assisted in creating presentations and materials for chapter meetings, events, and competitions, contributing to a well-informed and engaged members
Certification
Vintage Certification- WGACA + Dillards
Timeline
Sales Associate
Vuori
07.2025 - Current
Tanger Ambassador
Tanger Outlets (Pinecrest Shopping Center)
04.2025 - Current
Sales Specialist- Accessories
Dillards
04.2025 - 06.2025
Sales Lead
Rowan
06.2024 - 03.2025
Executive Assistant
Plantyful LLC
09.2023 - 08.2024
Cafe Team Member
LifeTime Fitness
12.2022 - 01.2024
Front of House Team Member (Hostess/ Food Runner)
Kitchen Social
07.2022 - 11.2022
Associate of Arts - Interdisciplinary Studies - Concentrations in Business & Law
University of Cincinnati
High School Diploma -
Orange High School
Certificate of Business -
Northern Career Institute