Madison Zungri
Uniontown,PA
Summary
Proven to excel in high-pressure environments, I enhanced customer satisfaction at Aumers Sports Bar and Grill by leveraging my critical thinking and communication skills. My ability to coordinate with front and back-of-house teams ensured efficient service delivery, showcasing my strong organizational skills and dedication to achieving employer expectations. I am an organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
Aumers Sports Bar and Grill
02.2024 - Current
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Facilitated smooth communication between front-of-house and back-of-house teams during peak hours to ensure efficient service delivery.
Resaurant Food Runner
Nemacolin Woodlands Resort
04.2023 - 08.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure the accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Restaurant Hostess
Olive Garden Restaurant
06.2021 - 11.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Provided exceptional service through friendly interactions with customers, answering questions, and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Bachelor of Science - Nursing (current)
Saint Vincent College
Latrobe, PAHigh School Diploma -
Laurel Highlands High School
Uniontown, PA06.2022
Skills
- Communication
- Critical thinking
- Time management skills
- Organizational skills
- Active listening
- Decision making
Timeline
Restaurant Waitress
Aumers Sports Bar and Grill
02.2024 - Current
Resaurant Food Runner
Nemacolin Woodlands Resort
04.2023 - 08.2023
Restaurant Hostess
Olive Garden Restaurant
06.2021 - 11.2022
Bachelor of Science - Nursing (current)
Saint Vincent College
High School Diploma -
Laurel Highlands High School
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