Madison B Layfield

Bossier City,LA

Summary

Set out to expand and become an asset to the hospitality industry while gaining experience and opportunities. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Certification

Work History

Finance Manager

JPS FORD

04.2022 - Current

Perfecting loan applications and other important paperwork thereby diligently paying close attention to lender guidelines, figure amounts and customer information.
Ensure customer comfortability and security in their vehicle purchase after explaining very technical financial information to applicants in easy to understand language while addressing questions or concerns.
Contribute to overall profit in each sell by identifying opportunities to cross-sell and upsell loan products to customers.
Influence team productivity by training new and existing staff members in various financial procedures to prepare for job requirements.
Secure the best deal hence negotiating loan terms and process loan applications while monitoring progress from start to finish.
Develop and maintain relationships with customers, lenders and other third parties.
Create and contribute to strategies to drive and expand existing customer sales, by research and networking resulting in increase in annual sales.

Buisness Development Consultant

Claiborne Automotive Group

08.2021 - 04.2022

Contributed to an increase in sales by evaluating customer needs and feedback to drive product and set appointments.
Ensured smooth process acting as a lesion between sales consultants and customers by making sure both parties were prepared.
Maintained a client base through collecting, arranging, and inputting information into database system while following up.
Added creativity to current marketing strategies with creating brochures, invitations, cards and other event and marketing materials.

Guest Relations Representative

Margaritaville Casino

01.2021 - 08.2021

Made a great impression with guests by anticipating and attentively handling their needs or concerns while ensuring a smooth check-in and check-out experience.
Remedied issues quickly and effectively through active listening, conflict resolution, and clear communication skills.
Assisted management to improve guest relations policies and prevent conflict by compiling feedback and observation.
Engaged and maintained VIP guests through upbeat conversation and personalized service.

Education

Bachalor's - Hospitality Management & Tourism

Northwestern State University of Louisiana

Natchitoches, LA

05.2021

Skills

Customer Experience
Excellent Written and Oral Communication
Problem Solving
Attention to detail

Strategic planning
Consultative Selling
Review Contracts
Closing Techniques