Madison B Layfield
Bossier City,LA
Summary
Set out to expand and become an asset to the hospitality industry while gaining experience and opportunities. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Finance Manager
JPS FORD
Arcadia, LA
04.2022 - Current
- Perfecting loan applications and other important paperwork thereby diligently paying close attention to lender guidelines, figure amounts and customer information.
- Ensure customer comfortability and security in their vehicle purchase after explaining very technical financial information to applicants in easy to understand language while addressing questions or concerns.
- Contribute to overall profit in each sell by identifying opportunities to cross-sell and upsell loan products to customers.
- Influence team productivity by training new and existing staff members in various financial procedures to prepare for job requirements.
- Secure the best deal hence negotiating loan terms and process loan applications while monitoring progress from start to finish.
- Develop and maintain relationships with customers, lenders and other third parties.
- Create and contribute to strategies to drive and expand existing customer sales, by research and networking resulting in increase in annual sales.
Buisness Development Consultant
Claiborne Automotive Group
Shreveport, LA
08.2021 - 04.2022
- Contributed to an increase in sales by evaluating customer needs and feedback to drive product and set appointments.
- Ensured smooth process acting as a lesion between sales consultants and customers by making sure both parties were prepared.
- Maintained a client base through collecting, arranging, and inputting information into database system while following up.
- Added creativity to current marketing strategies with creating brochures, invitations, cards and other event and marketing materials.
Guest Relations Representative
Margaritaville Casino
Bossier City, LA
01.2021 - 08.2021
- Made a great impression with guests by anticipating and attentively handling their needs or concerns while ensuring a smooth check-in and check-out experience.
- Remedied issues quickly and effectively through active listening, conflict resolution, and clear communication skills.
- Assisted management to improve guest relations policies and prevent conflict by compiling feedback and observation.
- Engaged and maintained VIP guests through upbeat conversation and personalized service.
Education
Bachalor's - Hospitality Management & Tourism
Northwestern State University of Louisiana
Natchitoches, LA05.2021
Skills
- Customer Experience
- Excellent Written and Oral Communication
- Problem Solving
- Attention to detail
- Strategic planning
- Consultative Selling
- Review Contracts
- Closing Techniques
Certification
Ford Financial Services Manager Certified
Timeline
Finance Manager
JPS FORD
04.2022 - Current
Buisness Development Consultant
Claiborne Automotive Group
08.2021 - 04.2022
Guest Relations Representative
Margaritaville Casino
01.2021 - 08.2021
Bachalor's - Hospitality Management & Tourism
Northwestern State University of Louisiana