Madison G Beohtweh
Houston,TX
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
14
14
years of professional experience
Work History
HVAC Service Technician
Behavioral Hospital Of Bellaire
Houston, TX
07.2021 - Current
- Answered service calls to address ventilation, air conditioning and heating system issues.
- Serviced units to residential and commercial heating and air conditioning customers.
- Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
- Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
- Wired both line and low voltage to heating and cooling equipment.
- Presented job proposals for service repair or new units for new and existing customers.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
- Tested components of heating and cooling systems using specialized tools and equipment.
- Responded quickly to emergency calls from customers whose HVAC-R equipment had broken down unexpectedly.
Mental Health Technician
Regional Center
Lincoln, NE
04.2016 - 06.2021
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Provided excellent service to patients through personable communication.
- Tracked client movement on and off unit by documenting times and destinations.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient interactions in compliance with HIPAA requirements.
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
Service Technician
Farmland Foods
Crete, NE
04.2014 - 04.2016
- Communicated with clients for outstanding customer service and to increase repeat business.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
- Logged services performed in service ticket system.
- Maintained certifications and completed training on systems and components.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Trained new team members on service processes to increase productivity.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Reconditioned and repaired machine systems and components to return to operation.
- Set up and operated mechanical and manual tools and equipment.
- Resolved software-related issues by troubleshooting programs and applications.
- Troubleshot electrical circuits using schematics and diagrams.
- Inspected equipment for proper operation and safety hazards prior to use.
Nursing Assistant
Tabitha Healthcare
Linco, NE
06.2010 - 02.2014
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Recorded patient conditions and vital signs before and after medical operations.
Education
Associate of Applied Science - HVAC Technology
Texas State Technical College - Waco
Waco, TX04.2024
HVAC Certificate -
Iowa Western Community College
Council Bluffs, IA03-2021
High School Diploma -
Cape Palmas
Harper City, Liberia05-2002
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Troubleshooting skills
- Flexible and Adaptable
- System Maintenance
- Technical Troubleshooting
- Ventilation and air conditioning
- Valid Texas driver's license
- Certified HVAC Technician
Timeline
HVAC Service Technician
Behavioral Hospital Of Bellaire
07.2021 - Current
Mental Health Technician
Regional Center
04.2016 - 06.2021
Service Technician
Farmland Foods
04.2014 - 04.2016
Nursing Assistant
Tabitha Healthcare
06.2010 - 02.2014
Associate of Applied Science - HVAC Technology
Texas State Technical College - Waco
HVAC Certificate -
Iowa Western Community College
High School Diploma -
Cape Palmas
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