Madison Hartley
Pittsburgh,PA
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Pittsburgh, PA
03.2023 - Current
- Enhance customer satisfaction and loyalty by delivering high-quality beverages and exceptional service, Consistently prepared and served beverages according to established recipes and standards, while providing friendly and attentive customer service, personalized recommendations, and ensuring a clean and welcoming environment, Increased customer satisfaction and loyalty, leading to repeat business, positive online reviews, and word-of-mouth referrals, ultimately contributing to the profitability and reputation of the coffee shop.
Member
Psychology Club
Wheeling, WV
09.2021 - 12.2023
- Foster a supportive and engaging environment for college students interested in psychology to explore their interests, develop their skills, and connect with peers, participated in organizing and facilitating club meetings, events, and activities aimed at promoting psychological education, discussion, and community engagement
- Collaborated with fellow members to plan guest speaker presentations, workshops, and social events, as well as to initiate outreach initiatives to promote mental health awareness and support on campus, benefited the college experience for psychology students by providing opportunities for learning, networking, and personal growth within a supportive and inclusive community
- Contributed to the development of leadership, teamwork, and communication skills among members, while also raising awareness and reducing stigma surrounding mental health issues on campus.
Volunteer
Soup Kitchen Greater Wheeling
Wheeling, WV
09.2021 - 03.2023
- Volunteered at the soup kitchen by assisting in meal preparation, serving food to guests, and engaging in friendly interactions to create a welcoming atmosphere.
- Collaborated with fellow volunteers to ensure efficient operation of the kitchen and cleanliness of the dining area.
- Created a sense of community and belonging for guests through compassionate interactions and a supportive environment, fostering dignity and hope amidst challenging circumstances.
Member Services Representative
Planet Fitness
Moundsville, WV
09.2021 - 03.2023
- Increase gym membership and retention rates
- Offered ongoing support and encouragement and enhanced member satisfaction and motivation, leading to increased retention rates and ultimately contributing to the overall growth and success of the gym.
- Displayed strong telephone etiquette, effectively handling difficult calls
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Associate of Arts - Psychology
West Virginia Northern Community College
Wheeling, WV12-2023
Associate of Arts - Psychology
Arizona State University
Tempe, AZSkills
- New Hire Training
- Beverage Preparation
- POS Systems and cash Handling
- Opening and closing duties
- Safe Food Handling
- Friendly and outgoing
- Solid problem solver
- Exceptional customer service
- Positive and professional
- Team Player
Affiliations
- Hobby Photographer
- Hobby DJ/musician
- Psychology Club, West Virginia Northern Community College
- Monarch Company, John Marshall High School
Certification
- Barista Trainer, June 2024
References
References available upon request.
Timeline
Barista
Starbucks
03.2023 - Current
Member
Psychology Club
09.2021 - 12.2023
Volunteer
Soup Kitchen Greater Wheeling
09.2021 - 03.2023
Member Services Representative
Planet Fitness
09.2021 - 03.2023
Associate of Arts - Psychology
West Virginia Northern Community College
Associate of Arts - Psychology
Arizona State University