Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Madison (Matty) Auld

Summary

Polished Guest Services Coordinator with successful record of meeting all guest needs. Discrete and knowledgeable with adaptable approach to handling unique requests. Customer-focused Maitre D' with 7 years of front of house experience and strong knowledge and interest in food and beverages. Establishes rapport with guests by providing exceptional hospitality to meet highest standards. Assesses and adapts to current practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance.

Overview

3
3
years of professional experience

Work History

Maitre d

Moonlark's Dinette (formerly Café Basque)
01.2023 - Current
  • I organize the seating chart for service, assist guests who are checking into the hotel when necessary, and help with all guests' inquiries.
  • I create a warm and friendly environment as soon as our guests arrive, and make sure to the best of my abilities that their meal is one to remember.
  • I handle escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Guest Services Coordinator

BOKA Restaurant Group at the Hoxton Hotel
07.2022 - Current
  • I correspond with past and future guests via email, phone, and Resy, regarding any question or concerns they have.
  • I answer any questions guests have about the Hoxton, our two restaurants on site (Cabra and Moonlark's Dinette), and any questions they have about downtown LA/LA in general.
  • I work closely with the BOKA events team, the Hoxton team, and the host teams to help maximize the reservations for the day, and to make sure service goes as smoothly as possible.
  • I do many administrative tasks for BOKA (filling, looking up past receipts, adding or changing settings in Aloha).

Lead Host

Vespaio
10.2021 - 10.2022
  • I managed our Open Table website to accurately track the volume of clientele with over a 95% success rate.
  • I actively mediated the company mission and helped guests daily, resulting in highly satisfied guests and management.
  • I delegated an extensive seating arrangement and consistently distributed an even number of guests throughout Vespaio.

Lead Host

Pez Cantina + Lead Host at the Cara Hotel Restaurant
06.2021 - 11.2021
  • I took charge of the seating arrangements for the bar, patio, and restaurant.
  • I handled phone calls from guests about the restaurant and what we had to offer.
  • I managed the to-go orders for different clientele and hotel guests.
  • I responded to emails about the dining experiences and what each restaurant and the surrounding area had to offer.

Embedded Tutor

Los Angeles City College District
10.2020 - 06.2021
  • I edited student essays and homework assignments virtually and asynchronously, and engaged with students virtually for one-hour long sessions, helping them with different assignments.
  • I taught students the basics of essay formatting and grammar via Zoom.
  • I actively attended different sections of English 101 to help professors and students.

Education

bachelor's degree - Communication Studies

California State University Long Beach

Associates in Arts to Transfer Degrees - Communication Studies & Liberal Arts

Los Angeles City College

Immaculate Heart high school

Skills

  • Outstanding interactive communication skills

  • Solid team player

  • Exemplary customer service attitude, regardless of extenuating circumstances

  • Excellent at resolving issues quickly and effectively

  • Extensive knowledge with high-volume dining

  • Active and empathetic listener

  • Quick and adept learner with a positive outlook

  • Proficient in Word, Excel, Google Slides, PowerPoint, Qualtrics stellar research skills

Hobbies and Interests

  • Registered cat foster with Del Gato Rescue in Hollywood and Kitten Rescue LA
  • Advocate for helping homeless neighbors through different outreach programs and shelters in/near Chinatown

Timeline

Maitre d

Moonlark's Dinette (formerly Café Basque)
01.2023 - Current

Guest Services Coordinator

BOKA Restaurant Group at the Hoxton Hotel
07.2022 - Current

Lead Host

Vespaio
10.2021 - 10.2022

Lead Host

Pez Cantina + Lead Host at the Cara Hotel Restaurant
06.2021 - 11.2021

Embedded Tutor

Los Angeles City College District
10.2020 - 06.2021

bachelor's degree - Communication Studies

California State University Long Beach

Associates in Arts to Transfer Degrees - Communication Studies & Liberal Arts

Los Angeles City College

Immaculate Heart high school

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Madison (Matty) Auld