Madison Wicker
Mulberry,FL
Summary
Detail-oriented and adaptable with strong clerical, organizational, and communication skills. Experienced in fast-paced office, customer service, and warehouse environments, with a proven ability to multitask, maintain accuracy, and handle confidential information efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Support Representative
Eagle Pharmacy
Lakeland, FL
11.2025 - Current
- Provide comprehensive support for prescription processing, ensuring accuracy and compliance with regulations.
- Uphold communication between departments by making calls and sending emails as appropriate.
- Manage multiple sites and CRM applications to ensure readiness for any request made by the patient.
- Manage patient inquiries and resolved issues efficiently to enhance customer satisfaction.
Insurance Sales Agent
Geico
Lakeland, FL
03.2025 - 05.2025
- Utilized Salesforce and Office 365 for client data management and documentation.
- Gained experience handling confidential and sensitive information with discretion.
- Enhanced multitasking, communication, and negotiation skills in a professional office setting.
- Analyzed customer needs to provide tailored insurance solutions.
Prep Cook
Sofresh
Lakeland, FL
01.2023 - 03.2025
- Maintained a clean, organized, and efficient work area, ensuring compliance with safety and quality standards.
- Checked and verified inventory orders, ensuring accuracy and proper placement of items.
- Supervised and trained small teams to complete prep and closing duties on schedule.
- Managed shift operation, enforced labor compliance, and ensured store security allowing for a organized and safe work environment.
Server/Waiter
GOSH asian bistro
Lakeland, FL
10.2019 - 09.2022
- Coordinated private events, processed payments, and maintained accurate order documentation.
- Trained new servers on service standards, multitasking, and customer engagement.
- Supported smooth communication between kitchen and front-of-house staff.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed table assignments efficiently, optimizing workflow during peak hours.
Education
Bachelor of Applied Science - Business Administration in Information Technology
Polk State College
Lakeland, FL04-2026
Associate's degree - Liberal Arts & Sciences
Polk State College
Lakeland, FL05.2024
High school or equivalent -
Collegiate High School
Lakeland, FL06.2020
Junior High School Education -
Mckeel Academy Of Technology
Lakeland, FL12.2018
Skills
- Computer networking
- Programming (C, Java, Python, R, SQL)
- Data analytics tools
- Databases (relational, object-oriented, MongoDB)
- Interpersonal skills
- Attention to detail
- CRM software
- Data visualization
- Computer hardware
- Project management
- Microsoft 365 and Office 365
- Apache Kafka
- Supply chain
- Data collection
Certification
- Property & Casualty License
- Commercial Lines License
- Class E
Languages
English
Timeline
Patient Support Representative
Eagle Pharmacy
11.2025 - Current
Insurance Sales Agent
Geico
03.2025 - 05.2025
Prep Cook
Sofresh
01.2023 - 03.2025
Server/Waiter
GOSH asian bistro
10.2019 - 09.2022
High school or equivalent -
Collegiate High School
Junior High School Education -
Mckeel Academy Of Technology
Bachelor of Applied Science - Business Administration in Information Technology
Polk State College
Associate's degree - Liberal Arts & Sciences
Polk State College