Madisyn Fotsis
Orland Park
Summary
Over 8 years of experience at balancing guest and business needs. Experienced with customer assistance and maintaining cleanliness. Utilizes effective communication and multitasking to meet patron needs efficiently. Track record of reliability and strong understanding of safety procedures.
Overview
10
10
years of professional experience
Work History
Beverage Cart and Stands Attendent
Cog Hill Golf and Country Club
Lemont, IL
05.2023 - Current
- Deliver exceptional customer service while managing beverage inventory and sales on the golf course, enhancing player experience, and driving revenue growth.
- Optimize beverage cart operations, ensuring timely service and maximizing sales opportunities during peak golfing hours.
- Maintain accurate inventory records and cash handling procedures, contributing to efficient operations and financial accountability.
- Kept bar presentable and well-stocked to meet customer needs.
Omni Associate
Dicks Sporting Goods
Orland Park, IL
06.2021 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements. Led omni-channel operations, optimizing inventory management and fulfillment processes, improving customer satisfaction, and increasing sales.
- Mentored and trained team members, fostering a culture of productivity and exceptional customer service while ensuring adherence to company policies.
PT/OT Technician
MidAmerica Orthopaedics
Mokena, IL
10.2023 - 01.2024
- Assisted PT/OT in patient care, demonstrating empathy and attentiveness. Prepared treatment areas, ensuring cleanliness and organization for optimal therapy sessions.
- Worked closely with an interdisciplinary team to implement treatment plans. Facilitated smooth patient flow, enhancing clinic efficiency and patient satisfaction.
- Engaged patients in prescribed exercises, motivating them to achieve rehabilitation goals. Adapted quickly to new techniques, enhancing overall patient care quality.
Babysitter
Naples Babysitting Company
Naples, FL
03.2023 - 05.2023
- Engaged children with creative activities, fostering development and enjoyment.
- Handled challenging situations with children calmly, ensuring a positive environment.
- Established trust with families through clear communication and reliability.
- Ensured child safety consistently, minimizing potential hazards.
Guest Coordinator
Skyzone Trampoline Park
Orland Park, IL
12.2016 - 11.2020
- Monitored reservations to track incoming parties and special events.
- Coordinated guest interactions to enhance overall satisfaction and promote a welcoming environment.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
Student Athletic Trainer
Carl Sandburg
10.2018 - 05.2019
- Traveled with sports teams to assist in medical coverage.
- Observed consistent program of stretching and proper conditioning in an effort to reduce injuries.
- Helped athletes when an injury occurred by assessing the injury and then wrapping or tapping them.
Education
Master of Science - Occupational Therapy
Governors State University
University Park, IL12.2027
Bachelors - Psychology
Governors State University
University Park, IL05.2025
Associate of Arts - undefined
Moraine Valley Community College
Palos Hills, IL05.2022
Bachelors - Psychology
Florida Gulf Coast University
Fort Myers05.2023
Skills
- Supervision
- Safety Monitoring
- Customer Service
- Team Collaboration
- Communication Skills
- Health Compliance
Timeline
PT/OT Technician
MidAmerica Orthopaedics
10.2023 - 01.2024
Beverage Cart and Stands Attendent
Cog Hill Golf and Country Club
05.2023 - Current
Babysitter
Naples Babysitting Company
03.2023 - 05.2023
Omni Associate
Dicks Sporting Goods
06.2021 - Current
Student Athletic Trainer
Carl Sandburg
10.2018 - 05.2019
Guest Coordinator
Skyzone Trampoline Park
12.2016 - 11.2020
Bachelors - Psychology
Governors State University
Associate of Arts - undefined
Moraine Valley Community College
Bachelors - Psychology
Florida Gulf Coast University
Master of Science - Occupational Therapy
Governors State University