Madisyn Gresham
Kirbyville,TX
Summary
Proven problem-solver and effective communicator, adept at enhancing customer satisfaction and streamlining operations, as demonstrated at Provalus. Skilled in customer support and data entry, I significantly reduced call handling times. My background also includes improving safety and efficiency in construction roles at Zachry Industrial, showcasing my ability to achieve results across diverse settings.
Overview
2
2
years of professional experience
Work History
Call Center Representative
Provalus
02.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries promptly.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Tool Room Attendant
Zachry Industrial
09.2023 - 02.2024
- Collaborated with team members to identify necessary tools for projects, ensuring timely availability.
- Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes.
- Educated team members on proper tool usage and safety guidelines, reducing potential accidents and mishandling incidents.
- Indexed locations of tools to facilitate quick retrievals from various shops.
- Improved tool organization and accessibility by implementing a comprehensive inventory system.
- Maintained a clean and organized workspace, ensuring compliance with company standards and regulations.
Construction Helper
Zachry Industrial
06.2023 - 09.2023
- Loaded and unloaded building and construction materials to prepare for tasks.
- Maintained safe working environments through proper storage of tools, materials, and equipment.
- Enhanced construction efficiency by assisting in the preparation and organization of job sites.
- Prepared surfaces for painting or finishing through sanding, cleaning, and other preparatory tasks as needed.
- Reduced potential hazards at job sites by promptly identifying issues like loose wires or unstable structures.
- Performed manual labor and random jobs to help teams accomplish goals.
Construction Helper
Turner Industries
12.2022 - 06.2023
- Loaded and unloaded building and construction materials to prepare for tasks.
- Maintained safe working environments through proper storage of tools, materials, and equipment.
- Enhanced construction efficiency by assisting in the preparation and organization of job sites.
- Prepared surfaces for painting or finishing through sanding, cleaning, and other preparatory tasks as needed.
- Performed manual labor and random jobs to help teams accomplish goals.
- Gathered and disposed of worksite debris to remove safety hazards.
Education
No Degree - Accounting
University of Phoenix
Tempe, AZ05.2028
High School Diploma -
Kirbyville High School
Kirbyville, TX05.2022
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Verbal and written communication
- Resolving issues
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Call Center Representative
Provalus
02.2024 - Current
Tool Room Attendant
Zachry Industrial
09.2023 - 02.2024
Construction Helper
Zachry Industrial
06.2023 - 09.2023
Construction Helper
Turner Industries
12.2022 - 06.2023
No Degree - Accounting
University of Phoenix
High School Diploma -
Kirbyville High School
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