Madisyn Jessel
Oberlin
Summary
Compassionate patient care professional with a strong background in medical support and customer service. Known for effective communication and organizational skills, ensuring a positive experience for patients and families.
Overview
7
7
years of professional experience
Work History
PCNA
St Johns University Hospitals
Westlake
04.2024 - Current
- Assisted nursing staff with patient care and daily living activities.
- Maintained cleanliness and organization of patient rooms and equipment.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Documented patient information in electronic health records accurately.
- Supported patients with mobility by providing assistance and encouragement.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
Receptionist
Bebe Nails Salon
Amherst
05.2022 - 05.2023
- Greeted clients warmly upon arrival, fostering a welcoming salon environment.
- Managed appointment scheduling, ensuring efficient use of staff and client time.
- Answered phone calls promptly, addressing inquiries and booking services.
- Maintained cleanliness and organization of reception area to enhance ambiance.
- Collaborated with nail technicians to ensure seamless client service flow.
- Handled customer feedback and resolved issues, enhancing client satisfaction.
Cashier Team Lead
Rex Gees Apple Orchard
Amherst
08.2019 - 11.2021
- Supervised cashier team, fostering efficient service and ensuring high levels of customer satisfaction.
- Trained new cashiers on systems, procedures, and customer interaction techniques, enhancing their readiness for customer service.
- Managed cash handling procedures to ensure accuracy and compliance with company policies, reinforcing financial trust.
- Monitored register operations to prevent discrepancies and maintain financial integrity.
- Performed daily opening and closing procedures for the register area.
- Kept work environment clean by regularly sweeping floors and wiping counters.
Education
High School Diploma -
Firelands Local Schools
Oberlin, OH05-2023
Skills
- Patient care
- Electronic health records
- Vital signs monitoring
- Appointment scheduling
- Cash handling procedures
- Customer service management
- Time management
- Problem solving
- Organizational skills
- Effective communication
- Telephone etiquette
Accomplishments
BEE Award
July 2025
As a deserving recipient of The BEE Award, this UH St Johns Medical Center team member demonstrates clinical skills, especially in the compassionate care they deliver. They exemplify the kind of caregiver that our patients, their families, and our staff recognize as an outstanding role model. They consistently meet the award’s standards for the BEE Award
July 2025
As a deserving recipient of The BEE Award, this UH St Johns Medical Center team member demonstrates clinical skills, especially in the compassionate care they deliver. They exemplify the kind of caregiver that our patients, their families, and our staff recognize as an outstanding role model. They consistently meet the award’s standards for the BEE Award
Affiliations
Junior Fair Board
2019-2024
450 hours of community service
2019-2024
450 hours of community service
References
References available upon request.
Timeline
PCNA
St Johns University Hospitals
04.2024 - Current
Receptionist
Bebe Nails Salon
05.2022 - 05.2023
Cashier Team Lead
Rex Gees Apple Orchard
08.2019 - 11.2021
High School Diploma -
Firelands Local Schools