Summary
Overview
Work History
Education
Skills
Timeline
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Madisyn Lewis

Oklahoma City,OK

Summary

Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Demonstrating skills in strong analytical, communication, and teamwork, with proven ability to adapt to new environments. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Production Specialist

NW Confections
01.2025 - Current
  • Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
  • Delivered quality products with effective use of control procedures and good inspection skills.
  • Maintained equipment in good working order by checking settings and operation, troubleshooting problems, and completing basic repairs.
  • Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
  • Maintained compliance with industry regulations concerning environmental impact, workplace safety standards, and product quality requirements.
  • Weighed out and measured ingredients with high level of accuracy to produce exact blends.
  • Collaborated with management to develop solutions for workforce challenges, such as high turnover rates or low morale, ultimately creating a more stable and productive team environment.

General Manager Training Leader

Potbelly Sandwich Shop
05.2021 - 01.2025
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • In charge of all training for oncoming General Managers, Assistant Managers, and Shift Leads within my district.

Assistant Manager

Potbelly Sandwich Shop
08.2020 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Shift Lead

Potbelly Sandwich Shop
01.2019 - 08.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Education

High School Diploma -

Insight School of Kansas
Olathe, KS
05.2017

Skills

  • Inventory management
  • Labor management
  • Talent development
  • Passion for customer satisfaction
  • Catering coordination
  • Employee retention

Timeline

Production Specialist

NW Confections
01.2025 - Current

General Manager Training Leader

Potbelly Sandwich Shop
05.2021 - 01.2025

Assistant Manager

Potbelly Sandwich Shop
08.2020 - 05.2021

Shift Lead

Potbelly Sandwich Shop
01.2019 - 08.2020

High School Diploma -

Insight School of Kansas

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