Madisyn Myers
Memphis,TN
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomy position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Phlebotomist Technician (Student)
Concorde Career College
02.2024 - Current
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Enhanced laboratory efficiency by processing, labeling, and storing specimens according to established protocols.
- Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Improved team productivity by cross-training in various laboratory tasks, including centrifugation, urinalysis, and recordkeeping.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Expanded availability for blood draws by working flexible hours, including weekends and holidays when necessary.
- Contributed to increased clinic efficiency by maintaining an organized inventory of phlebotomy supplies and equipment.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Mitigated risk factors within the lab setting by strictly adhering to OSHA regulations regarding biohazardous waste disposal.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Packaged and shipped specimens to central lab daily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Verified patients' identification for proper sample collection.
- Reviewed and processed requisitions for laboratory tests.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Banking Customer Service Representative
USAA Federal Savings Bank
01.2022 - 12.2023
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained and mentored new banking personnel on customer service strategies, supporting group performance goals.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Reached out to existing bank customers and offered personalized support for different needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Promoted available products and services to customers during service, account management, and order calls.
Education
Diploma - Phlebotomy
Concorde Career College
Southaven, MS04.2024
High School Diploma -
Memphis Central High School
Memphis, TN05.2017
National Medical Youth Leadership Forum
Los Angeles, CA06.2015
Skills
- Infection Control
- Patient confidentiality
- Specimen labeling
- Specimen labeling procedures
- Quality control guidelines
- Recording data
- Sample Preparation
- Hemoglobin Testing
- Diagnostic Testing
- Venipuncture
- Sample and specimen collection
- HIPAA
- Geriatric phlebotomy
- Venipuncture Technique
- Proper tourniquet use
- Pediatric phlebotomy
- Anatomy knowledge
- Needle disposal
- Order of draw
- Capillary puncture
- Venipuncture Expertise
- Appointment Scheduling
- Butterfly Venipuncture
- Phlebotomy Technician (PT)
- Active Listening
- Attention to Detail
- Donor Phlebotomy Technician (DPT)
- Problem-Solving
- Organizational Skills
- CPR/AED
- Pending Certification
- Self Motivation
Certification
- (National Certification, Phlebotomy (NCCT) Training [Pending Passing]
- CPR/AED/Basic Life Support Certification
Timeline
Phlebotomist Technician (Student)
Concorde Career College
02.2024 - Current
Banking Customer Service Representative
USAA Federal Savings Bank
01.2022 - 12.2023
Diploma - Phlebotomy
Concorde Career College
High School Diploma -
Memphis Central High School
National Medical Youth Leadership Forum