Madisyn Sommer
Daphne ,AL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Top Tier Watersports. Skilled in cash handling and problem-solving, excel in creating positive experiences through exceptional service and teamwork. Demonstrated ability to mentor and improve team efficiency, ensuring reliability and responsibility in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Booth Attendant
Top Tier Watersports
2024.05 - Current
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
- Resolved customer complaints promptly, ensuring a positive experience for all patrons.
- Ensured smooth operations by maintaining an organized and clean booth area.
- Communicated effectively with supervisors and coworkers regarding scheduling, task delegation, and performance feedback.
Resident Assistant
Westview Healthy Living
2022.05 - 2023.08
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Ensured safe living environment, conducting regular safety checks and promptly addressing any violations.
Babysitting/ Cheerleading and Gymnastics Coach
Ymca of Wayne County
2021.01 - 2023.08
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Adapted to various family dynamics and preferences, ensuring seamless babysitting experience tailored to each individual household''s needs.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Created enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
Sales Associate
Old Navy
2021.01 - 2022.05
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Education
Some College (No Degree) - Pre-Nursing
Ashland University
Ashland, OHSome College (No Degree) - Nursing
University of South Alabama
Mobile, ALHigh School Diploma -
Wooster Highschool
Wooster, OH05.2023
Associate of Science - Pre-nursung
University Of Akron, Wayne Campus
Orrville, OH05.2023
Skills
- Cash Handling
- Phone Etiquette
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Honest and Dependable
- Reliable and Responsible
- Problem-solving abilities
- Customer Assistance
Timeline
Booth Attendant
Top Tier Watersports
2024.05 - Current
Resident Assistant
Westview Healthy Living
2022.05 - 2023.08
Babysitting/ Cheerleading and Gymnastics Coach
Ymca of Wayne County
2021.01 - 2023.08
Sales Associate
Old Navy
2021.01 - 2022.05
Some College (No Degree) - Pre-Nursing
Ashland University
Some College (No Degree) - Nursing
University of South Alabama
High School Diploma -
Wooster Highschool
Associate of Science - Pre-nursung
University Of Akron, Wayne Campus
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