Madlie Armand
Dallas,TX
Summary
Strategic Cybersecurity Account Manager with a proven record of developing long-term client relationships, managing complex sales cycles, and bridging the gap between executive-level clients and technical engineering teams. Adept at designing and delivering tailored cybersecurity and IT infrastructure solutions for financial institutions under NCUA, FDIC, and FFIEC guidelines. Skilled in consultative selling, business development, and compliance-driven strategy that drives measurable results.
Overview
5
5
years of professional experience
Work History
Cyber Security Account Manager
EScope Solutions Inc.
11.2022 - Current
- Expanded company reach by managing over 80+ financial institution accounts, including credit unions and regional banks, resulting in a 40% increase in renewal satisfaction and sustained quarter-over-quarter revenue growth.
- Represented eScope Solutions at national cybersecurity and credit-union conferences, securing new partnerships and boosting brand visibility within the financial services community.
- Collaborated with industry leaders, including Microsoft, Fiserv, ConnectWise, TD Synnex, Forcepoint, Ingram Micro, Zix, and AppRiver, to deliver integrated cybersecurity and compliance solutions tailored for the financial sector.
- Served as the strategic liaison between C-level clients and the engineering team, translating complex cybersecurity requirements into actionable business outcomes that improved compliance and reduced risk exposure.
- Led and hosted Managed SIEM (Security Information & Event Management) and EDR (Endpoint Detection & Response) demo webinars, helping C-suite executives and IT professionals visualize product performance in real time, increasing solution adoption rates by 30%.
Account Manager
East End Properties
05.2020 - 11.2022
- Managed a high-value client portfolio of luxury property owners, serving as the key point of contact between clients and vendors, which led to a 25% improvement in service efficiency and higher client retention.
- Managed the Agency’s 3 social media accounts, including posting advertising materials, weekly newsletters, and blogs.
- Navigated softwares such as Podio, Mailchimp, Espresso Agent, MLS, Constant Contact, and QuickBooks.
Education
MBA - Business Analytics
Herzing University
Milwaukee, WIHigh School Diploma -
Deer Park Highschool
Deer Park, NYSkills
- Regulatory Compliance (NCUA, FDIC, FFIEC)
- Liaison Between Clients, Engineering & Product Teams
- CRM & Ticketing Systems (Salesforce, ConnectWise, ServiceNow, Zendesk)
- Enterprise Sales & Strategic Account Management
- Conference Representation
- Executive Relationship Management (C-Level Engagement)
- Customer Retention, Satisfaction & Renewal Strategy
Affiliations
- LeTip International
- East End Women's Network
Languages
French: Full Professional
Creole: Native or Bilingual
Quote
"As a man thinketh, so is he."
Proverbs 23:7
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
ConnectWise
Salesforce
Excel
Timeline
Cyber Security Account Manager
EScope Solutions Inc.
11.2022 - Current
Account Manager
East End Properties
05.2020 - 11.2022
High School Diploma -
Deer Park Highschool
MBA - Business Analytics
Herzing University