Open To Work
EVETTE RAEN
New York City
Summary
Compliance leader with a strong background in customer due diligence and regulatory frameworks at Cross River Bank. Skilled in AML compliance and risk management, successfully integrating AI to improve process efficiencies. Notable for strategic oversight and relationship management in complex settings.
Overview
16
16
years of professional experience
Work History
VP, Customer Due Diligence
Cross River Bank
Fort Lee
01.2024 - Current
- Lead Customer Due Diligence (CDD) program including onboarding, periodic reviews and ongoing monitoring for over 100 partnership programs ensuring compliance with regulatory requirements and the bank's risk appetite.
- Advise CDD team of 30 professionals executing new product and partner compliance (CMS, AML) program onboarding and ongoing customer oversight.
- Ensure AML and CMS programs and controls for fintech partners align with the bank's risk appetite.
- Managed processes for proactively identifying and assessing CDD across the product lifecycle.
- Oversee external compliance consulting firms and implement recommended program changes through the Enterprise Risk Management New Product process.
- Developed controls and resolved internal and external compliance issues, fostering a culture of compliance.
- Analyze, assess and identify areas for process efficiency improvement through use of AI platforms and calibration of employee resources.
- Oversee hiring, team member development, and performance management to build a skilled CDD team.
- Provided monthly compliance oversight reports to Board and compliance committees, highlighting CDD program KPIs and SLAs.
- (2024) Developed compliance oversight standards for partner white-labeled BaaS products.
- (2024) Completed Onboarding Procedure updates required for consent order remediation.
Senior Compliance & Risk Officer
Achieve (formerly Freedom Financial Network)
Phoenix
08.2020 - 12.2024
- Implemented and directed enterprise compliance and risk oversight programs to support the complexity of the organization and its risk appetite.
- Risk & Compliance program lead for new product onboarding, vetted partnership risk and drove completion of due diligence compliance requirements.
- Implemented Enterprise Risk Committee (ERC), directing reporting and administration as ERC Secretary, managing materials, minutes, actions, meetings, and quarterly updates to Board of Directors.
- Managed production and distribution of monthly Enterprise Compliance and Risk Summary, identifying and assessing compliance risk (CMS, AML/BSA) across lifecycle of each Achieve product. Distributed report to ERC, senior leadership, and Board of Directors; developed and oversaw partner bank version of enterprise monthly reporting.
- Led second-line oversight of the Enterprise Complaint Management Program, including implementing the Enterprise Complaint Management Policy, supervising compliance analysts, producing Risk Appetite Metrics, and leading the Complaint Management Forum.
- Administered and promoted ABA supplemental regulatory training program to ECRM and select business partners, operating learning cohorts that increased supplemental training completion by 77%.
- Developed Wholesale CMS program to ensure wholesaler alignment with compliance requirements.
- Directed audit and exam management efforts, ensuring compliance with established protocols and supervising team activities.
- (2020) Developed controls and oversaw Freedom Debt Relief (FDR) adherence to both the CFPB and the NYAG consent orders ongoing reporting requirements, including record retention, marketing, and employee acknowledgments.
Compliance Manager
FinWise Bank
Salt Lake City
04.2019 - 08.2020
- Enhanced compliance management systems (CMS) by ensuring FinTech CMS Partner standards met for consumer and commercial lending products, improving overall compliance effectiveness.
- Increased adherence to regulatory requirements across monitoring, testing, training programs, policies, and procedures, strengthening the overall compliance framework.
- Led regulatory compliance while mitigating risk in lending operations, cultivating strong relationships with FinTech and internal partners.
- Resolved complex agency complaints and issues through team leadership, project management, and timely communication with regulators, fostering strong relationships and trust.
- Developed Agency Complaint Response Program, used by the compliance managers and management; quickly earned a reputation for driving superb team turnaround time, submitting complaints within agency deadlines.
- Commended for mitigating risk associated with lending products by offering meaningful recommendations to improve risk assessment tool, to be used quarterly.
- Recognized as a collaborative ambassador of the Bank and trusted advisor, with exceptional relationship management skills and the ability to understand and prioritize the needs of strategic partners.
Compliance Analyst
Celtic Bank
Salt Lake City
06.2017 - 04.2019
- Managed compliance reporting and customer complaint program for 9 FinTech partners, regulators, and third parties to ensure regulatory adherence.
- Led compliance reporting for the Board of Directors and senior management.
- Formalized and improved Complaint Management Program, Policy, and Procedure for the Bank and nine FinTech partners.
- Created digital tools and maintained data in SalesForce, designing 10 dashboards and managing a complaint database of 7000+ records to enhance reporting capabilities.
- Executed OFAC screening processes to ensure regulatory compliance.
- Designed complaint-targeted reviews and ongoing monitoring to mitigate compliance risks.
Compliance Analyst
GE Capital Bank
Salt Lake City
10.2014 - 06.2016
- Steered GE Capital Bank compliance programs, enhancing reporting, testing, audit preparation, metrics, and policy management.
- Oversaw compliance and risk reporting to the Board of Directors and senior management.
- Managed customer complaints from FDIC, CFPB, and Bank call center, ensuring resolution aligned with regulatory standards.
- Led resolution of customer complaints for Retail Deposits platform.
- Improved operations and cohesion by formalizing Bank Governance.
- Led additional business functions during divestiture strategy, overseeing compliance training, policy management, legal support, record archives, and customer account closure.
Quality Assurance Specialist
GE HEALTHCARE (GE OEC Medical Systems)
Salt Lake City
12.2009 - 10.2014
- Oversaw adherence to FDA consent order remediation requirements, ensuring compliance and accountability in reporting practices.
- Supported FDA examinations for frontroom and backroom teams, contributing to successful audit outcomes through thorough preparation and documentation.
- Managed monthly QMS reporting to senior management committees, consolidating insights from 10 areas of the QARA program to facilitate informed decision-making.
- Provided monthly QARA program reporting to management demonstrating program KPIs.
Education
Certified Regulatory Compliance Manager (CRCM) -
American Bankers Association (ABA)
06.2023
Certified Anti-Money Laundering Specialist (CAMS) -
ACAMS
02.2026
Bachelor of Science - Program Management
University of Utah
Salt Lake CitySkills
- CRCM (Certified Regulatory Compliance Manager)
- CDD (Customer Due Diligence)
- FDIC compliance
- FFIEC guidelines adherence
- FinCEN reporting
- CFPB standards adherence
- Consumer protection
- Enterprise risk management
- Third-party risk management
- audit and exam management
- regulatory change management
- Fintech expertise
- Bank partnerships
- Embedded finance solutions
- Banking as a Service
- MPL (Marketplace Lending)
- CMS implementation
- automation and AI integration
- Governance risk compliance
- Regulatory reporting
- Risk assessment
Technology Tools
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, Publisher, SharePoint, Teams), Adobe (Professional, InDesign), DocuSign, Google (Docs, Drive, Sheets, AI), Monday, Trello, Azure, SmartSheet, Canva, Salesforce, Cleartouch Company in house versions, LexisNexis, PACER, CLEAR, Palantir, 360 Factors, Archer, Shiboleth, Jira, Affinity, ABA Compliance Frontline, BAI, FIS Regulatory University, FDIC Connect, CFPB Complaint Portal
Professional Membership
- American Bankers Association (ABA)
- Association of Certified Anti-Money Laundering Specialists (ACAMS)
- Emerging Bank Leaders
Community Service
- Junior Achievement, 2014 - Present
- Wasatch Mountain Club, Public Relations Director and Publication Editor (The Rambler), 2019 - 2020
- Banking on Women, 2014 - 2019
- National Ability Center, 2010
Skills Expertise
- FinTech - Bank Partnerships
- Embedded Finance, BaaS, MPL
- CRCM, pursuing CAMS
- CMS Implementation: Oversight, Policy, Training, Testing/Monitoring, Complaint Response
- AML Implementation: 5 Pillars of BSA: Oversight, Controls, Training, Testing, CDD
- FDIC, FFIEC, FinCEN, OCC, CFPB
- Consent Order Remediation
- Consumer Protection
- Enterprise Risk Management
- Third Party Risk Management
- Merchant Oversight
- Product Compliance
- Audit & Exam Management
- Regulatory Change Management
- Digital Platform Implementation: AI, GRC, CRM, Screening
- Products: Deposit, Credit, Prepaid, Payment Rails, Card Issuing & Acquiring, Digital Lending, Crypto/Onchain Finance
Professional Highlights
- Earned a reputation building world-class compliance program infrastructure to support FinTech driven financial services.
- Frequently promoted to lead, design, pilot, improve, and formalize compliance and risk management programs.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteSalary Range
$200000/yr - $500000/yrTimeline
VP, Customer Due Diligence
Cross River Bank
01.2024 - Current
Senior Compliance & Risk Officer
Achieve (formerly Freedom Financial Network)
08.2020 - 12.2024
Compliance Manager
FinWise Bank
04.2019 - 08.2020
Compliance Analyst
Celtic Bank
06.2017 - 04.2019
Compliance Analyst
GE Capital Bank
10.2014 - 06.2016
Quality Assurance Specialist
GE HEALTHCARE (GE OEC Medical Systems)
12.2009 - 10.2014
Certified Regulatory Compliance Manager (CRCM) -
American Bankers Association (ABA)
Certified Anti-Money Laundering Specialist (CAMS) -
ACAMS
Bachelor of Science - Program Management
University of Utah