MadLynn Manning
Conroe,Texas
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Assistant Team Leader
Whole Foods Market
The Woodlands, TX
10.2020 - Current
- Provide Professional Guest Service.
- Created staff schedules and updated reports.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Conducted new-hire training regularly throughout fiscal year.
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Supervised 28-41 Team members.
- Increased daily revenue by 4% to meet business objectives.
- Managed team workload to reach targets for specific tasks.
- Developed solid professional relationships with guest.
Store Support Supervisor
Whole Foods Market
The Woodlands, TX
10.2019 - 10.2020
- Provide professional Guest service.
- Oversee 14-26 Team members and delegate daily task.
- Engaged Team members in daily operations through open communication and upbeat team meetings.
- Trained and oriented associates to maximize team performance.
- Created timely and accurate inventory, cash and production reports for leadership.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained newly hired sales team in upselling techniques.
Customer Service Lead
Walmart
Spring , Texas
08.2016 - 10.2019
- Provide Excellent Guest Service
- Oversaw entire front ended and 15-38 Team members.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Created customer support strategy to increase customer retention.
- Coordinated resolutions for more than 1,000 daily customer inquiries while consistently achieving performance targets.
Education
Associate of Arts - General Studies
Lone Star College System
Spring, TX05.2019
GED -
Spring High School
Spring, TX04.2017
Skills
- Microsoft Windows XP professional
- SharePoint Server MOSS
- Epic systems
- Professional
- Punctual
- Leadership
- Organization
- Problem solving
- Quick learner
- Effective communication
- Customer Focused
Timeline
Assistant Team Leader
Whole Foods Market
10.2020 - Current
Store Support Supervisor
Whole Foods Market
10.2019 - 10.2020
Customer Service Lead
Walmart
08.2016 - 10.2019
Associate of Arts - General Studies
Lone Star College System
GED -
Spring High School