Madoche Dugue
Fort Wayne,IN
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Hardworking and reliable with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced with maintaining secure environments and ensuring compliance with safety regulations. Utilizes effective communication and conflict resolution skills to manage detainee interactions smoothly. Knowledge of security protocols and emergency response procedures in high-stress situations.
Overview
10
10
years of professional experience
Work History
Detention Service Officer
Allen County Juvenile Center
04.2024 - Current
- Maintained a safe environment for residents and staff through regular monitoring of facility activities.
- Restrained juvenile residents when disturbances required physical intervention.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Provided assistance and guidance to residents regarding daily activities.
- Assisted in intake and release of residents.
- Documented residents behavior and activities in logbooks.
- Supervised residents during meals, recreation and other activities.
- Conducted security checks of residents and living areas.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
- Enforced rules and regulations to maintain order among residents.
- Responded to emergency situations and de-escalated hostile confrontations.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted routine and emergency head counts.
- Escorted residents to and from cells, court, hospitals, and medical appointments.
- Observed and supervised residents throughout visits, meal time, recreation, phone calls, and showers.
- Searched cells of residents to identify and confiscate contraband and other prohibited items.
- Performed physical searches such as pat-downs and strip searches.
- Contributed to a positive work environment by providing guidance and mentorship to new detention service officers.
- Monitored door access and security cameras to provide safety and security of facility.
- Collaborated with team members to maintain order during emergency situations and facility lockdowns.
Non-Emergency Medical Driver
Neccesity
02.2023 - 04.2024
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Drove safely in various weather and road conditions to avoid accidents.
Over the Road Truck Driver
Alisma logistics
01.2021 - 04.2023
- Loaded, balanced and secured product to safely transport goods.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Read and interpreted maps to determine vehicle routes.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
Assistant Manager
Takaoka of japan
06.2016 - 10.2021
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Security Officer
The spot
04.2015 - 01.2016
- Verified photo IDs and tickets to allow guests passage.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
- Searched bags manually to identify prohibited items and contraband.
- Guarded restricted areas to prevent unauthorized entry.
Education
Criminal Justices - Criminal Justice
Indiana Tech
Fort Wayne, IN08.2019
High School Diploma -
North Side High School
Fort Wayne, IN06.2018
Skills
- Efficient trip planner
- Assisting customers
- Courteous and polite demeanor
- Dependable and reliable
- Stress Tolerance
- Security Protocols
- Policy Enforcement
- Safety Inspections
- Relationship building and management
- Self-defense techniques
- Safety
- Mentorship
- Radio communication
Timeline
Detention Service Officer
Allen County Juvenile Center
04.2024 - Current
Non-Emergency Medical Driver
Neccesity
02.2023 - 04.2024
Over the Road Truck Driver
Alisma logistics
01.2021 - 04.2023
Assistant Manager
Takaoka of japan
06.2016 - 10.2021
Security Officer
The spot
04.2015 - 01.2016
Criminal Justices - Criminal Justice
Indiana Tech
High School Diploma -
North Side High School
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