Madoka Kobayashi
Los Angeles
Summary
Dynamic Store Manager with a proven track record in enhancing customer satisfaction and driving sales. Skilled in team leadership, training, and problem-solving. Committed to operational efficiency and delivering exceptional customer experiences.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Store Manager
Takagi Coffee W 3rd
Los Angeles, CA
04.2025 - 03.2026
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised staff to enhance customer service and sales performance.
- Implemented inventory management practices, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Head Server
Tokyo Central
Gardena, CA
01.2024 - 03.2025
- Supervised dining area, ensuring efficient service and customer satisfaction.
- Trained and mentored new servers on menu knowledge and service protocols.
- Coordinated with kitchen staff to streamline order delivery and enhance workflow.
- Monitored table turnover rates, optimizing seating arrangements during peak hours.
Caregiver
The Key
Torrance, CA
03.2022 - 06.2023
- Provided compassionate care to clients, enhancing daily living activities and emotional well-being.
- Assisted with medication management, ensuring adherence to prescribed regimens and safety protocols.
- Monitored client health status, documenting changes and communicating effectively with families and medical teams.
- Implemented hygiene protocols, maintaining clean and safe living conditions for all clients served.
Server
Asa Ramen
Gardena, CA
01.2016 - 03.2020
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables efficiently, ensuring timely food and drink service.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Arts - Business Administration
Southern California State University
Los Angeles, CA03.2020
Associate of Arts - Communications
Cerritos College
Norwalk, CA12.2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
Accomplishments
- Exceeded monthly store sales goals 8 months in a row.
- Changed the system of the front of house to improve customer satisfaction.
Certification
- Food Handler
- RBS Certification
Languages
Japanese
Native or Bilingual
Timeline
Store Manager
Takagi Coffee W 3rd
04.2025 - 03.2026
Head Server
Tokyo Central
01.2024 - 03.2025
Caregiver
The Key
03.2022 - 06.2023
Server
Asa Ramen
01.2016 - 03.2020
Bachelor of Arts - Business Administration
Southern California State University
Associate of Arts - Communications
Cerritos College