Madonna Gonzalez
Willoughby Hills
Summary
Motivated retail associate with solid experience in customer service and teamwork. Skilled in cash handling and inventory management, committed to creating positive shopping experiences and ensuring compliance with food safety standards.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Goodwill Industries Of Greater Cleveland And East Central Ohio
Mayfield Heights
07.2025 - Current
- Assisted customers in locating products and provided product information.
- Organized merchandise displays to enhance store presentation and visibility.
- Operated cash register and processed transactions accurately and efficiently.
- Maintained cleanliness of sales floor to create a welcoming shopping environment.
- Engaged with customers to understand their needs and provide tailored assistance.
- Participated in training sessions to learn about products and sales techniques.
- Collaborated with team members to restock inventory and manage stock levels.
- Helped customers by answering questions and locating merchandise.
- Handled customer complaints in a professional manner.
Crew Team Member
Canes Chicken Fingers
Mentor
07.2024 - 01.2025
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with orders and provided friendly service.
- Prepared food items according to company standards and recipes.
- Stocked supplies and ingredients to meet daily operational needs.
- Operated kitchen equipment safely and efficiently during food preparation.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed food safety guidelines to ensure quality and hygiene standards.
- Participated in training sessions to learn new menu items and procedures.
- Operated cash register accurately and efficiently.
- Provided excellent customer service at all times.
Cashier
Shell Gas Station
Painesville
06.2022 - 11.2022
- Processed customer transactions efficiently at the gas station.
- Handled cash, credit, and debit payments accurately.
- Maintained cleanliness and organization of the cashier area.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Rock River Highschool
Rocky River, OHSkills
- Food safety compliance
- Customer service
- Cash handling
- Merchandising strategies
- Inventory management
- Customer engagement
- Store opening and closing
- Teamwork and collaboration
- Stocking and receiving
- Store maintenance
- Teamwork
- Dressing room support
Languages
English
Professional
Timeline
Retail Sales Associate
Goodwill Industries Of Greater Cleveland And East Central Ohio
07.2025 - Current
Crew Team Member
Canes Chicken Fingers
07.2024 - 01.2025
Cashier
Shell Gas Station
06.2022 - 11.2022
Rock River Highschool