Madonna Scarola
Melbourne,Fl
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Front Desk Customer Service
Premire Urgent Care
Melbourne, FL
08.2024 - Current
- Registering new and established patients into Medics while also verifying insurances.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service
Boca Pharmacy
Boca Raton, FL
11.2020 - 08.2024
- Manage transactions with customers using cash registers
- Interacting daily with customers by phone and in person
- Processing orders and transactions
Patient Associate Supervisor
Pediatrix Medical Group
Weston, FL
08.2007 - 07.2020
- Ensured smooth clinic, patient, and billing flow by greeting and directing patients to their various appointments
- Prepared the daily clinic schedule and updated the physicians' schedules
- Maintained patient files and records
- Interfaced with the different corporate departments
- Oversaw daily operations of front office team
- Received and directed patient questions to appropriate departments
Patient Account Supervisor
MTI/MedComp USA, LLC
Pompano Beach, FL
05.2001 - 05.2007
- Supervised a department responsible to coordinate medical care for Worker's Compensation and third party payers
- Liaison for insurance carriers and claimants coordinating medical supplies
- Negotiated and administered contracts with equipment vendors
- Worked directly with general contractors and organized home modifications in compliance with ADA guidelines
- Prepared CMS 1500's for billing and worked on coding, billing, collections, and explanation of benefits review
Skills
- Proficient in Microsoft Office
- Experienced in electronic hospital records and medical records of ICD-10
- Knowledge of medical terminology and patient records
- Highly versed in customer service and working with patients
- Attention to detail
Accomplishments
Certified compliance professional (CCP) by the Healthcare Fraud and Abuse Compliance
Institute
Timeline
Front Desk Customer Service
Premire Urgent Care
08.2024 - Current
Customer Service
Boca Pharmacy
11.2020 - 08.2024
Patient Associate Supervisor
Pediatrix Medical Group
08.2007 - 07.2020
Patient Account Supervisor
MTI/MedComp USA, LLC
05.2001 - 05.2007