Madonna Trotman
Irvington,NJ
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Senior Operations Manager
Santander Consumer USA
Linden, NJ
04.2018 - Current
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Communicated with other Branch Operations Manager to inform of quality control checks and findings.
- Monitored performance and completed performance appraisals for reports.
- Recommended new procedures to boost consistency and customer experiences.
- Assisted with daily cash and ATM balancing.
- Conducted cash and key audits for controls and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Complied with established internal controls and policies.
- Prepared documents for internal and external audits
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Assisted in recruiting, hiring and training of team members
Makeup Consultant/Customer Service Representative
Macys Department Store
Livingston, NJ
07.2017 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection
Sales Analyst/ Data Entry Clerk
Marketone Guyana
Georgetown, Guyana
03.2012 - 05.2016
- Completed data entry tasks with accuracy and efficiency.
- Sent completed entries for evaluation and final approval.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Corrected data entry errors to prevent duplication or data degradation.
- Increased market share by devising plans based on research findings and data
- Collected re-billable tooling evidence to support customer invoicing
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
Manager
Ramana's Fashion
Georgetown, Guyana
03.2009 - 05.2016
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Check-in Agent/Aviation Operations Specialist
Caribbean Airlines
Georgetown , Guyana
03.2009 - 11.2012
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Supported operations by managing professional communications, tracking data and managing records.
- Maintained flight logs on incoming and outgoing flights and individual flights.
- Compiled data and prepared aviation operations and aviation safety reports.
- Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
- Conducted departure and arrival briefings.
- Maintained energy and enthusiasm in fast-paced environment
- Offered friendly and efficient service to customers, handled challenging situations with ease
Education
High School Diploma - Computer studies
Central High School
Georgetown Guyana2004
Information Technology
University of Guyana
Guyana03.2006
Sociology
University of Guyana
Guyana 03.2007
Skills
- Staff training/development
- Employee reviews
- Product development
- Relationship building
- Coaching and mentoring
- Employee scheduling
- Delegation
- Effective leader
- Team building
- Interpersonal Communication
- Multitasking Abilities
- Data Entry
- Organization and Time Management
- Cultural Awareness
Timeline
Senior Operations Manager
Santander Consumer USA
04.2018 - Current
Makeup Consultant/Customer Service Representative
Macys Department Store
07.2017 - 03.2018
Sales Analyst/ Data Entry Clerk
Marketone Guyana
03.2012 - 05.2016
Check-in Agent/Aviation Operations Specialist
Caribbean Airlines
03.2009 - 11.2012
Manager
Ramana's Fashion
03.2009 - 05.2016
High School Diploma - Computer studies
Central High School
Information Technology
University of Guyana
Sociology
University of Guyana
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