Mads Nielsen
East Syracuse,NY
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
8
8
years of professional experience
Work History
Lead Server
Craftsman Wood Grille And Tap House
07.2022 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server
Craftsman Wood Grille And Tap House
07.2021 - 07.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, beer and liquor to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shift Manager
McDonald's
04.2021 - 07.2021
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Trained back-up associates and led crew members in managing operations of storefront.
Crew Member
McDonald's
07.2019 - 04.2021
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment and utensils clean and sanitary.
Food Runner
Lacis Tapas Bar
07.2015 - 01.2019
- Maintained speed of service for food orders while minimizing errors and complaints.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
- Assisted servers with table settings and beverage refills to support high-volume shifts.
Cashier
Wegmans
07.2016 - 09.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Advanced Regents Diploma -
East Syracuse Minoa Central High School
East Syracuse, NY06-2020
Bachelor of Science - Biological And Physical Sciences
Le Moyne College
Syracuse, NYCurrent
Skills
- Community Engagement
- Time Management
- Customer Satisfaction
- Guest Satisfaction
- Customer Relationship Management
Accomplishments
Managed the planning and execution of ramp and deck replacement that followed ADA compliancy for a ARISE & SKI, an organization that specializes in winter sports for people with disabilities.
Affiliations
Eagle Scout, Boy Scouts of America. December 2019.
Hobbies
- Patient Care Volunteer at Saint Joseph's Hospital
- Canine Training and Care at Clear Path for Veterans
Timeline
Lead Server
Craftsman Wood Grille And Tap House
07.2022 - Current
Server
Craftsman Wood Grille And Tap House
07.2021 - 07.2022
Shift Manager
McDonald's
04.2021 - 07.2021
Crew Member
McDonald's
07.2019 - 04.2021
Cashier
Wegmans
07.2016 - 09.2018
Food Runner
Lacis Tapas Bar
07.2015 - 01.2019
Advanced Regents Diploma -
East Syracuse Minoa Central High School
Bachelor of Science - Biological And Physical Sciences
Le Moyne College
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