Madyn Hanson
Hastings,MN
Summary
Dynamic and empathetic professional with a proven track record in customer service and team leadership. Excelled in resolving high-stress situations and boosting customer loyalty through strategic planning and mindfulness. Skilled in analytical thinking and fostering team collaboration, significantly enhancing service quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Cashier/Beverage Cart Server
Hidden Greens Golf Course
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Waitress
Lock and Dam Eatery
02.2023 - Current
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
Cashier
Gertens Family of Business
05.2021 - 10.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Hastings High School
Hastings06-2024
Skills
- Constructive criticism
- Mindfulness
- Confidence
- Self-awareness
- Team collaboration
- Strategic planning
- Friendliness
- Task prioritization
- Analytical thinking
- Knowledge of specific dialects or translation skills
Timeline
Cashier/Beverage Cart Server
Hidden Greens Golf Course
02.2024 - Current
Waitress
Lock and Dam Eatery
02.2023 - Current
Cashier
Gertens Family of Business
05.2021 - 10.2023
High School Diploma -
Hastings High School
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