Madyson Bonvillain
Midland
Summary
- Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
- Skilled Veterinary Technician with background in small animal care. Experience includes performing diagnostics, administering medications and vaccinations, surgical assistance, and client education. Strong communication skills with emphasis on compassionate pet care. Past roles have resulted in improved patient outcomes through individualized treatment plans and preventive health measures.
Overview
6
6
years of professional experience
Work History
Veterinary Technician
Baze Animal Clinic
06.2024 - Current
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Prepared and labeled medications and instructed client on administration.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Operated x-ray machines and exposed radiographic films.
- Completed day-to-day duties accurately and efficiently.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Kennel Assistant/Veterinary Assistant/Receptionist
VCA Greenbelt Animal Hospital
08.2021 - 04.2024
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact communication and high customer service.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized and detail-oriented with a strong work ethic.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Answered telephones and performed administrative duties to assist receptionist during busy periods.
- Educated clients about kennel services, policies, and procedures to ensure a smooth experience for both the pet and owner.
- Maintained detailed records of each animal's care, including feeding schedules, exercise routines, and any special requirements.
- Provided post-operative care, collected specimens, cleaned instruments and filled prescriptions to assist veterinarians.
- Reset procedure rooms between appointments and disinfected equipment.
- Educated clients and answered questions regarding dietary products, medications and supplies.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Restrained animals for examination and treatment.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Office Assistant
Quality Energy Services
08.2019 - 03.2020
- Collaborated with various departments to complete assigned tasks.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Composed sensitive, confidential reports and documentation.
- Maintained and updated office records, both digital and physical.
- Input data into spreadsheets and databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Utilized office management software to record and track customer information.
- Delivered clerical support by handling range of routine and special requirements.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Education
High School Diploma -
Terrebonne High School
Houma, LA05.2019
Skills
- Diagnostic imaging
- Sample collection
- Client communication
- Animal restraint
- Customer service
- Time management
- Multitasking
- Compassionate care
- Blood collection
- Medical record-keeping
- Data entry
- File organization
- Administrative support
- Office management
- Appointment scheduling
- Front office management
- Clerical support
- Filing and data archiving
- Invoice processing
Skills
Product Knowledge
,Data Entry
,Client Relations
,Housekeeping Duties
,Dependable and Responsible
,Customer Service
,Attention to Detail
,Teamwork and Collaboration
,Supply Maintenance
,Information Collection and Recording
,Medical Records Management
,Microsoft Office
,Basic training
Timeline
Veterinary Technician
Baze Animal Clinic
06.2024 - Current
Kennel Assistant/Veterinary Assistant/Receptionist
VCA Greenbelt Animal Hospital
08.2021 - 04.2024
Office Assistant
Quality Energy Services
08.2019 - 03.2020
High School Diploma -
Terrebonne High School
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