Madyson Johnson
Dallas,TX
Summary
Dynamic and results-oriented professional with over 5 years of experience in leadership roles, sales, talent acquisition, and client relationship management. Recognized as a dedicated team player and natural competitor, consistently delivering exceptional performance and punctuality. Committed to leveraging expertise in recruiting, communication, customer service, and problem-solving to drive success for personal growth and the development of colleagues. Proud TWU alumnus with an unwavering commitment to continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Server-Salesperson
Ida Claire
Addison, TX
06.2023 - Current
- Employed by formidable dining organization despite no prior experience in service industry due to unabated versatility and coachability.
- Daily implementation of "Perception of Value" business principle; provided exceptional fine dining service while devising memorable guest experiences.
- Individually responsible for nearly 33% of total sales; Upsold specialty cocktails, share plates, entrees, desserts, and high-margin menu items.
- Exemplified advanced implementation of professional service techniques; proficiency with point-of-sale (POS) systems, strong communication and interpersonal skills, accurate order taking and timely food/beverage delivery while maintaining cleanliness of dining area and personal workstation.
- Developed and maintained interpersonal relationships with corporate clients; often requested to serve executive members including CEOs & COOs of both domestic and visiting organizations.
- Promoted to Staff Sales Trainer within 45 days of employment; mentored and trained new and established staff members, lead food-tasting seminars, and assisted in ensuring standards maintained amongst all staff once training commenced.
- Assisted in the planning and coordination of large-scale events and private dining experiences; titled Co-Captain of Banquet Team.
- Frequently asked to lead and/or assist with off-site promotional events with high-value members of organization.
Fleet Specialist Sales Agent
Telvista-Verizon Connect
Dallas, TX
08.2021 - 05.2023
- Identified prospective clients interested in fleet management through telematic-based solutions.
- Conducted strategic sales outreach through various virtual and in-person avenues.
- Once allowed to analyze client's current transportation and logistics operations, developed comparative research.
- Developed and presented comprehensive sales proposals and negotiated contract terms and pricing
- Closed department-leading resales and met monthly and quarterly revenue targets.
- Provided ongoing customer support by handling post-sale customer inquiries and technical issues; conducted follow-up meetings to ensure client satisfaction and identified opportunities for additional product upgrades or services.
Licensed Medicare Specialist
Broadpath: Mass General Brigham Health
Somerville, MA
08.2022 - 02.2023
- Conducted client consultations to evaluate risk and eligibility, ensuring informed presentations of available Medicare Advantage, Supplement, and Part D plans.
- Conducted market analysis and devised sales strategies aimed at improving customer interaction and boosting policy conversion.
- Managed onboarding and meticulously prepared documentation for Medicare enrollments, focusing on adherence to federal and state compliance requirements.
- Managed comprehensive documentation of client interactions, sales activities, and enrollment forms in company CRM systems to enhance operational efficiency.
- Engaged with Medicare beneficiaries to foster trust and ensure high levels of customer satisfaction and retention.
- Provided mentorship to junior staff, focusing on effective navigation of Medicare systems and fostering strong client relationships.
Licensed Life Insurance Agent
Lloyd Agencies
Schaumburg, IL
03.2021 - 08.2021
- Achieved successful client acquisition through proactive lead generation efforts and presented compelling sales presentations that effectively communicated value propositions.
- Conducted comprehensive assessments of client financial requirements and risks, providing clear explanations of policy features and conditions to ensure client understanding.
- Achieved timely processing of insurance applications and policy underwriting. Enhanced client retention by effectively tracking policy renewals and updates. Facilitated smooth policy changes to improve client experience. Cultivated enduring client relationships that contributed to long-term business growth.
- Maintained comprehensive understanding of insurance industry trends through ongoing education. Enhanced professional qualifications by completing mandatory development courses. Expanded product knowledge and participated in quarterly training and certification programs.
Day Shift Manager
Amazon
Irving, TX
12.2020 - 04.2021
- Directed and organized activities of warehouse and fulfillment center team, fostering collaboration among 50+ employees to achieve operational goals.
- Oversaw daily operations to meet shipping and handling objectives. Championed process enhancements to drive operational efficiency.
- Guided staff through comprehensive training sessions focused on operational procedures and best practices to ensure compliance and efficiency.
- Conducted regular assessments to ensure team alignment with Amazon safety standards and procedures.
- Investigated and rectified quality-related concerns swiftly to maintain operational standards.
- Achieved improved team performance through effective meeting facilitation and clear communication. Enhanced team capabilities by conducting thorough performance evaluations and providing targeted coaching. Drove team success by fostering a culture of open communication and continuous improvement.
Lead Assembly Technician
VSSI Inc
Dallas, TX
09.2020 - 01.2021
- Specialized in assembling mechanical components across various engine sizes, ensuring precision install of pistons, cylinder heads, and exhaust and intake manifolds.
- Reviewed and translated technical documentation, including blueprints and schematics, to guide assembly teams in complex project execution.
- Facilitated training sessions for junior technicians to enhance adherence to best practices and safety standards.
- Supervised collaboration with engineering and production management to enhance assembly processes.
- Ensured optimal functionality of specialized assembly equipment and tools to support production efficiency.
Warehouse Operations Manager
Walmart
Denton, TX
08.2020 - 10.2020
- Supervised daily operations to ensure efficient inventory management, order fulfillment, store functionality, and team collaboration.
- Monitored stock levels and adjusted inventory processes to prevent shortages and overstocking.
- Facilitated employee training programs to improve operational efficiency and customer service.
- Analyzed performance evaluations to enhance team productivity and align individual goals with organizational objectives.
- Monitored adherence to safety and operational standards to mitigate risks.
- Implemented management software for efficient tracking of inventory levels and sales performance.
Personal Trainer-Front Desk Associate
Texas Woman's University: Fit & Rec Center
Denton, TX
08.2019 - 09.2020
- Achieved high member satisfaction by effectively managing gym inquiries through a multi-line phone system. Fostered loyalty among long-time members by reinforcing the value of services provided.
- Enhanced guest satisfaction by offering timely assistance and support to instructors and visitors. Contributed to a welcoming atmosphere through proactive engagement.
- Analyzed and validated company and customer documentation to maintain operational integrity and reliability.
- Designed tracking system to maintain comprehensive records of client progress and facilitate personalized file organization.
- Curated tailored exercise programs focused on meeting specific client objectives and enhancing overall well-being.
- Mentored junior trainers in effective coaching techniques and client management strategies.
Education
Bachelor of Science - Kinesiology-Sports Management
Texas Woman's University
Denton, TX05-2026
High School Diploma - undefined
JJ Pearce High School
Richardson, TX05-2018
Skills
- Advanced in Word, Excel, PowerPoint, & Google Suite applications
- Adaptability
- Banquet coordination
- Cultural Sensitivity
- Cash handling
- Experience with Salesforce and HubSpot
- Excel and Tableau skills
- Food safety
- High volume dining
- Influence & Persuasion
- Leadership
- Menu memorization
- Networking
- Order accuracy
- Organization
- Professional social media engagement
- Punctuality
- Salesmanship
- Skilled in utilizing LinkedIn Jobs and other sourcing platforms
- Tableside service
- Time Management
- Written and Verbal Communication
Certification
- 2026 TABC
- 2026 Food Handler
- 2025 AHIP
- 20255 General Lines Agent: Life, Accident, Health and HMO
LANGUAGES
English Native
Spanish Limited
Timeline
Senior Server-Salesperson
Ida Claire
06.2023 - Current
Licensed Medicare Specialist
Broadpath: Mass General Brigham Health
08.2022 - 02.2023
Fleet Specialist Sales Agent
Telvista-Verizon Connect
08.2021 - 05.2023
Licensed Life Insurance Agent
Lloyd Agencies
03.2021 - 08.2021
Day Shift Manager
Amazon
12.2020 - 04.2021
Lead Assembly Technician
VSSI Inc
09.2020 - 01.2021
Warehouse Operations Manager
Walmart
08.2020 - 10.2020
Personal Trainer-Front Desk Associate
Texas Woman's University: Fit & Rec Center
08.2019 - 09.2020
High School Diploma - undefined
JJ Pearce High School
Bachelor of Science - Kinesiology-Sports Management
Texas Woman's University