Madyson Rovendro
State College,PA
Summary
Highly skilled in customer service with prior experience as a server, adept at working in high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Assistant to the Chief Executive Officer
Pascal Youth and Family Services
Remote Assistant
08.2022 - Current
- Conducted research on various topics as requested by management.
- Maintained inventory of office supplies and placed orders when necessary.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Server
Uncle Julios
Annapolis, MD
05.2021 - 08.2021
- Operated POS terminals to input orders, split bills and calculate totals.
- Presented menus and answered questions regarding items, describing ingredients and cooking methods upon request.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Psych Technician
Pascal Crisis Center
Crownsville, MD
04.2020 - 08.2021
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Performed administrative tasks such as scheduling appointments and filing documents.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Implemented de-escalation techniques to manage aggressive behavior.
- Ensured safety and welfare of patients through constant supervision.
Administrative Assistant
Pascal Youth and Family Services Outpatient Care
Crownsville, MD
06.2019 - 04.2020
- Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding services offered by the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
High School Diploma -
South River High School
Edgewater, MD05-2020
Bachelor of Science - Forensic Science
Pennsylvania State University
University Park, PASkills
- Interpersonal communication
- Point of sale (POS) system operations
- High volume dining
- Exceptional customer service
- Responsible beverage service
- Risk management
Affiliations
- Frequent volunteering
- Current philanthropy chair of Alpha Phi Omega
Certification
- Current RAMP certification
References
References available upon request.
Timeline
Personal Assistant to the Chief Executive Officer
Pascal Youth and Family Services
08.2022 - Current
Server
Uncle Julios
05.2021 - 08.2021
Psych Technician
Pascal Crisis Center
04.2020 - 08.2021
Administrative Assistant
Pascal Youth and Family Services Outpatient Care
06.2019 - 04.2020
- Current RAMP certification
High School Diploma -
South River High School
Bachelor of Science - Forensic Science
Pennsylvania State University
Similar Profiles
Chelsea TarletonChelsea Tarleton
Therapist/ Supervisor at Innovative Therapeutic ServicesTherapist/ Supervisor at Innovative Therapeutic Services
Arianna KrolArianna Krol
Programs Data Analyst at Idaho Youth Ranch, Youth & Family ServicesPrograms Data Analyst at Idaho Youth Ranch, Youth & Family Services
Ariel HillsmanAriel Hillsman
Site Supervisor at Step Stone Family and Youth ServicesSite Supervisor at Step Stone Family and Youth Services