Madyson Wyant
Herrin,US
Summary
High school student who faced the challenge of becoming a mother during freshman year, while also overcoming childhood sexual assault. Maintained dedication to basketball and excelled as an all-state athlete in junior and senior years. Received numerous accolades including all-south and all-region awards. Successfully balanced roles as student, mother, athlete, and part-time worker. Overcame the hurdle of leaving parents' home during senior year by securing own apartment. Possesses a tenacious spirit and strong motivation to excel in the workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Franklin Hospital
Benton, IL
12.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Improved office ambiance, selecting music and reading materials for waiting area.
- Enhanced patient experience by maintaining clean, organized reception area.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Managed patient appointments efficiently, reducing wait times significantly.
- Optimized appointment scheduling to maximize doctor availability.
- Enhanced office efficiency by implementing new filing system for patient records.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
- Improved accuracy of patient data with meticulous record-keeping.
- Supported positive patient experience by offering assistance with filling out health forms.
- Enhanced team collaboration by organizing regular staff meetings to address office needs.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Reduced administrative errors by consistently verifying insurance information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for 3-physicians; Geriatric, Podiatry, and General Surgery medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Registering for same-day outpatient procedures
- Streamlined paperwork processes for the general surgery nurse.
- Worked different floors including Emergency room, lab and radiology, urgent care, greeting desk, physical therapy for 6 therapist in the hospital.
Life Insurance Agent
Senior Life Insurance Company
Mississippi City, MS
06.2023 - 12.2023
- Obtained temporary Illinois state license and conducted phone-based life insurance sales.
- Completed 10 calls a day with a minimum of 2 yes answers a week
Cashier/Sales Associate
Hucks fuel station
McLeansboro, IL
06.2023 - 09.2023
- Greeted 50-60 customers entering store and responded promptly to customer needs per day
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Plant Maintenance Technician
Continental Tire
Mt. Vernon, IL
02.2023 - 08.2023
- Cleaned approximately 3 machines per day.
- Collaborated with cross-functional teams to implement process improvements for increased productivity.
- Ensured compliance with safety regulations through strict adherence to guidelines, proper use of PPE, and diligent hazard identification.
- Optimized plant performance with thorough calibration of instruments and control systems.
- Supported engineering teams during equipment installation or upgrades to ensure smooth integration with existing systems.
- Increased overall plant capacity by identifying opportunities for expansion or modification of existing infrastructure based on performance data analysis.
- Enhanced equipment reliability through meticulous inspection, troubleshooting, and corrective actions.
- Maintained detailed records of maintenance activities, ensuring accurate documentation for quality control purposes.
Barista
Scooter's Coffee
Benton, IL
06.2022 - 07.2023
- Greeted at least 100 customers and had their beverages out within 7 seconds
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Special Education Paraprofessional
Franklin Jefferson Spcl Educ C
Benton, IL
08.2021 - 05.2022
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Implemented behavior management strategies to maintain a positive and focused learning environment.
- Participated in ongoing professional development to stay current on best practices in special education tutoring.
- Utilized evidence-based strategies for teaching reading, writing, math, and other subjects to students with diverse learning abilities.
PCT (Patient Care Technician)
Fresenius Medical Care
Carbondale, IL
08.2021 - 03.2022
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
- Performed routine quality control and safety checks on all equipment.
- Ensured accurate documentation of all relevant patient information including vital signs and treatment specifics for each dialysis session.
Lodge Attendant
PET WELLNESS CENTER
Marion, IL
01.2021 - 02.2022
- Managed animal care, including bathing, nail trimming, and medication administration.
- Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.
- Organized various events at the lodge for guests'' entertainment, fostering a sense of community among visitors.
- Improved efficiency of daily tasks by maintaining up-to-date records on each pet''s status throughout their stay at the hotel.
- Managed reservations efficiently using hotel software, ensuring accurate bookings and minimal scheduling conflicts.
- Boosted pet owners'' confidence in our services through regular updates and clear communication regarding their pets'' wellbeing.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Assisted head groomer with advanced procedures such as de-matting fur or treating skin conditions under veterinary supervision.
- Maintained a safe and hygienic work environment, ensuring the well-being of both pets and staff members.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
Dog Boarding
Klassy K-9
Marion, IL
10.2020 - 01.2021
- Volunteered for additional hours and demonstrated willingness to come in whenever needed.
- Designed and built housing units for dogs.
- Monitored canine interactions and implemented behavior management techniques.
- Maintained cleanliness in work environment.
- Provided enrichment activities to enhance lodging experience for animals.
- Prepared dogs by washing, blow drying, and brushing them before haircuts.
Dietary Aide
Heritage Woods
Benton, IL
07.2020 - 10.2020
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Front Counter and Line Crew Member
KFC/Taco Bell
09.2018 - 02.2019
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Warmly welcomed customers upon approaching counter and placing orders.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
Education
Certificate - Certified Veterinary Technician
Rend Lake College
Ina, IL07.2020
High school diploma -
Benton Cons High School
Benton, IL05.2020
Skills
- Veterinary assistant
- Sales
- Patient monitoring
- Customer Service
- Conflict management
- Medical office administration
- Medical charting
- Outpatient care
- Proficient in Microsoft
- Inpatient care
- Account management
- Pre-hospital care
- Patient reception management
- Petty cash management
Certification
- Driver's License
- Food Handler Certification
- Bartender License
- Paraprofessional Certification October 2022 to October 2025
Accomplishments
I’ve successfully navigated through life the last few years teaching my son what it means to work hard for the things you want and be dedicated to the workplace as well as having a social and workplace balance. I’ve earned tons of respect in my receptionist position including being promoted to work alongside the general surgery nurse and podiatrist assistant to assist in administrative work.
Timeline
Medical Receptionist
Franklin Hospital
12.2024 - Current
Life Insurance Agent
Senior Life Insurance Company
06.2023 - 12.2023
Cashier/Sales Associate
Hucks fuel station
06.2023 - 09.2023
Plant Maintenance Technician
Continental Tire
02.2023 - 08.2023
Barista
Scooter's Coffee
06.2022 - 07.2023
Special Education Paraprofessional
Franklin Jefferson Spcl Educ C
08.2021 - 05.2022
PCT (Patient Care Technician)
Fresenius Medical Care
08.2021 - 03.2022
Lodge Attendant
PET WELLNESS CENTER
01.2021 - 02.2022
Dog Boarding
Klassy K-9
10.2020 - 01.2021
Dietary Aide
Heritage Woods
07.2020 - 10.2020
Front Counter and Line Crew Member
KFC/Taco Bell
09.2018 - 02.2019
Certificate - Certified Veterinary Technician
Rend Lake College
High school diploma -
Benton Cons High School