Mae Escober
Europatex
Jersey City
17
years of professional experience
Reliable Billing/Administrative professional with experience in invoicing, payment processing, account reconciliation, customer records, and billing operations. Skilled in Great Plains, O’Neil, Salesforce, Clio, and QuickBooks for managing transactions and financial records. Experienced in resolving billing issues, handling client inquiries, processing orders, maintaining accurate documentation, and providing strong administrative support.
Work History
Administrative Clerk
6 Months- Verify billing information, pricing, and customer details before processing.
- Process payments and apply them to customer accounts.
- Monitor outstanding balances and follow up on overdue invoices.
- Resolve billing discrepancies by communicating with customers
- Answer phone calls and respond to client inquiries in a professional and courteous manner.
- Process customer orders accurately and efficiently.
- Check product availability and stock levels to provide timely updates to clients.
- Coordinate with the warehouse and sales team to ensure accurate order fulfillment.
- Maintain accurate records of customer orders and inventory inquiries.
- Assist customers with order status, pricing, and billing-related questions.
- Provide excellent customer service while resolving client concerns promptly.
Billing Clerk
2 Years 5 Months- Preparing and sending retainer agreement to the client.
- Collected client intake information and ensured accurate documentation for new matter.
- Processed signed retainers, updated billing systems, and maintained organized retainer records.
- Handled account payments and provided information regarding outstanding balances.
Billing Associate
11 Years 9 Months- Update pricing on the account in system to promote invoice accuracy.
- Generated and sent invoices, reminders and notices to clients.
- Worked with team members.
- Researched and resolved billing inconsistencies and errors.
- Investigate and resolved issues to maintain billing accuracy.
- Recorded services rendered by preparing statements, bills or invoices.
- Processed and sent invoices, adjustments and credit memos to customers.
- Answered customer invoice questions and resolved issues,
- Processed billing inquiries and resolved discrepancies to ensure timely payments.
Document Scanner
1 Year 8 Months- Maintained organized digital and physical records of retainers, ensuring confidentiality.
- Checked output images for proper sizing and resolution.Analyzed documents to produce appropriate shades and best resolution in scanneddocuments.Carefully reviewed all scanned documents.Checked blueprints and drawings for images accuracy.Prepared, scanned and quality-checked documents and images converted intoelectronic and digital format
Education
Associate Degree In Computer Science
Certificate Of Technical Studies - Medical Billing And Coding
Skills
Software Applications
Office Equipment
System Updates
Customer Transactions
Information/account Updates
Invoicing Proficiency
Inquiry Handling
Billing and invoicing
Timeline
Administrative Clerk
Europatex
01.2026 - CurrentRead More
Billing Clerk
Law Offices of Neal Rosenberg
08.2023 - 01.2026Read More
Billing Associate
Grm Document Management
11.2011 - 08.2023Read More
Document Scanner
Grm Document Management
12.2009 - 08.2011Read More
Chubb Institute
Certificate Of Technical Studies from Medical Billing And Coding
Read More
Siena College
Associate Degree In Computer Science
Read More