Mae Heikkinen
Rapid City,SD
Summary
I aim to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Also, I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Motor Carrier Inspector
State Of South Dakota
01.2019 - Current
- Used advanced software to prepare documents, reports, and presentations.
- Upheld codes and regulations governing materials, processes, and procedures.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Performed inspections of vehicles, containers and equipment to check for compliance, safety, tampering and evidence of illegal activities.
- Followed standard operating procedures for inspections and tests.
- Trained other workers in inspection and testing procedures.
- Followed safety protocols while handling hazardous materials.
- Operated and maintained testing equipment.
- Wrote detailed narrative reports for use in investigations.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Coordinated operations with other emergency service groups.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Handled citation and traffic violation paperwork.
- Monitored traffic violations, issuing citations as necessary.
911 Emergency Dispatcher
Pennington County Sheriff's Office
04.2014 - 01.2019
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor Of Human Services - Human Services
Black Hills State University
Spearfish, SD05.2018
Associate Of Applied Science - Law Enforcement
Western Dakota Technical Institute
Rapid City, SD05.2013
Skills
- Priority Management
- Government Policy
- Law Enforcement
- Processes and Procedures
- Policy Enforcement
- Complex Problem-Solving
Timeline
Motor Carrier Inspector
State Of South Dakota
01.2019 - Current
911 Emergency Dispatcher
Pennington County Sheriff's Office
04.2014 - 01.2019
Bachelor Of Human Services - Human Services
Black Hills State University
Associate Of Applied Science - Law Enforcement
Western Dakota Technical Institute
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