Mae Willis
Harrisonburg,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Chesapeake Inn Restaurant
05.2021 - 08.2023
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Volunteer
Elkton United Methodist Church
05.2023 - 07.2023
- Enhanced community engagement by participating in outreach events.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Food Preparation Worker
Sandy Cove Ministries
05.2019 - 08.2019
- Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.
- Handled high-pressure situations calmly and professionally during peak hours of operation.
- Trained new staff members on proper food preparation techniques and kitchen safety protocols, fostering a cohesive work environment.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
- Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.
Education
Bachelor of Science - Elementary Education
James Madison University
Harrisonburg, VA05.2024
Skills
- Conflict Resolution
- Guest Relations Management
- Service Prioritization
- Customer Service
- Relationship Building
- Complex Problem-Solving
- Problem-solving abilities
- Task prioritization
Certification
- Child Abuse and Neglect: Recognizing, Reporting
and Responding for Educators
- Heartsaver First Aid CPR and AED
- Cultural Competency Training
- Regulations Governing the Use of Restraint and Seclusion in
Elementary and Secondary Schools in Virginia Modules
- Dyslexia Awareness Module
Affiliations
- Gardening
- Arts and Crafts
- Reading
- Baking
Timeline
Volunteer
Elkton United Methodist Church
05.2023 - 07.2023
Restaurant Hostess
Chesapeake Inn Restaurant
05.2021 - 08.2023
Food Preparation Worker
Sandy Cove Ministries
05.2019 - 08.2019
Bachelor of Science - Elementary Education
James Madison University