Maebel Schumacher
Holly,MI
Summary
A highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Desk Supervisor
Grand Valley Housing And Residence Life
Grand Rapids, MI
05.2024 - Current
- Managed the daily operations of the front desk, including customer service and administrative tasks.
- Trained new employees on customer service protocols, policies, and procedures.
- Resolved escalated customer complaints in a professional manner.
- Conducted periodic inventory checks to ensure adequate supplies were stocked.
- Coordinated with other departments regarding special requests or projects.
- Created detailed shift rotations for front desk personnel.
- Managed guest check-in and check-out procedures.
Resident Assistant
Grand Valley Housing And Residence Life
Allendale, MI
08.2022 - 05.2024
- Assisted with resolving student conflicts and disputes.
- Welcomed new residents and assisted with community adjustment.
- Served as a positive role model for a diverse group of individuals.
- Hosted programs for the community.
- Managed administrative tasks, maintenance requests, and incident reports.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Education
Bachelor of Science - Criminal Justice and Legal Studies
Grand Valley State University
Allendale, MI06.2025
High School Diploma -
Holly High School
Holly, MI06.2021
Skills
- Reporting and Documentation
- Issue Resolution
- Staff Communication
- Policy Enforcement
- Relationship Building
References
Mike Romel - 810-433-4800
Store Manager, Michaels
18075 Silver Pkwy, Fenton MI 48442
Dexter Earney - 616-331-2374
Assistant Director for Administrative Services, Housing and Residence Life
1 Campus Drive Suite 300 Holton-Hooker LLC
Allendale, Michigan 49401
Timeline
Desk Supervisor
Grand Valley Housing And Residence Life
05.2024 - Current
Resident Assistant
Grand Valley Housing And Residence Life
08.2022 - 05.2024
Bachelor of Science - Criminal Justice and Legal Studies
Grand Valley State University
High School Diploma -
Holly High School
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