Maebry White

Hiwan Golf Club

Evergreen, CO

06.2021 - 08.2023

Trained new staff members in areas such as customer service, product knowledge and store policies.
Resolved customer complaints promptly in a courteous manner.
Performed regular maintenance checks on golf equipment to ensure proper functioning of equipment used by customers.
Responsible for overseeing the daily operations of the golf pro shop, including customer service, sales and inventory management.
Assisted with inventory control tasks such as ordering supplies, tracking stock levels and monitoring shipments.
Maintained a high level of customer satisfaction by providing excellent customer service to ensure repeat business.
Provided professional instruction on golf techniques, rules and regulations to individuals or groups of players.
Created marketing campaigns to promote golf events, tournaments and special offers at the facility.
Utilized current technology systems to process payments from customers accurately.
Prepared staff work schedules and assigned team members to specific duties.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Formed and sustained strategic relationships with clients.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.