Jacob Gorzen
Summary
Dynamic professional with extensive experience, excelling in operations management and employee relations. Proven track record in boosting team productivity and implementing innovative strategies, enhancing customer satisfaction and driving revenue growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Golf Pro Shop Manager
Drummond Island Resort & Conference Center
Drummond, MI
05.2020 - Current
- Reported issues to higher management with great detail.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Maintained cleanliness and organization of the workspace, working closely with employees to systemize tasks.
- Collaborated with assistant managers to open and close the office, handle large transactions and manage inventory.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
Material Coordinator
Multimatic Manufacturing
Jackson, MI
04.2017 - 09.2019
- Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
- Managed receiving operations and proper storage of incoming materials.
- Completed daily cycle counts and full inventory audits.
- Adhered to all safety protocols and standards when operating equipment such as overhead cranes and forklifts.
- Increased customer satisfaction by resolving issues.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Carried out day-to-day duties accurately.
Owner/Operator
Self-employeed
Jackson, MI
06.2013 - 09.2019
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed day-to-day business operations.
- Maintained up-to-date administrative records to monitor operational conditions.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Shipping and Receiving Manager
Technique Inc.
Jackson, MI
04.2007 - 06.2013
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Lead team of 2 employees packaging, palletizing and shipping up to 75 boxes per day.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Operated forklifts, lift trucks and hand trucks to move items around warehouse.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Prepared shipping documents and invoices, processed payments and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Pulled, verified and packaged items for shipment.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
Education
High school diploma -
Skills
- Retail sales
- Warehouse experience
- Continuous improvement
- Order picking
- Microsoft Outlook
- Microsoft Excel
- Communication skills
- Power tools
- Maintenance
- Quality control
- Materials handling
- Operations management
- Transportation management systems
- Microsoft Office
- Negotiation
- Data management
- Assembly
- Microsoft Access
- Computer skills
- Quality systems
- Forklift
- Heavy equipment operation
- customer service
- ERP systems
- POS
- Management
- manufacturing
- User interface (UI)
- Freight
- Cash register
- Market research
- Analysis skills
- 5S
- Sourcing
- Kanban
- Shipping and receiving
- Time management
- Tree trimming
- Search engines
- Employee relations
- Supply chain management
- Microsoft Word
- Purchasing
Websites
Certification
• Bloodborn pathogens awareness
• Forklift Certification
• Hazardous Waste Operations & Emergency Response Training
• CPR Certification
• Chauffeur's Permit
• Forklift Certification
• Hazardous Waste Operations & Emergency Response Training
• CPR Certification
• Chauffeur's Permit
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Golf Pro Shop Manager
Drummond Island Resort & Conference Center
05.2020 - Current
Material Coordinator
Multimatic Manufacturing
04.2017 - 09.2019
Owner/Operator
Self-employeed
06.2013 - 09.2019
Shipping and Receiving Manager
Technique Inc.
04.2007 - 06.2013