Brian St Germain
Experienced Operational Manager
Stuart,FL
Summary
Results-driven professional with expertise in inventory management and operational efficiency. Proven ability to enhance customer satisfaction and streamline processes in retail environments.
Overview
35
35
years of professional experience
Work History
Golf Pro Shop Manager
Sailfish Sands Golf Course
Stuart, Florida
07.2025 - Current
- Oversaw daily operations of the golf pro shop, focusing on customer service, sales, and inventory management.
- Managed daily operations of pro shop and merchandise displays.
- Maintained a high level of customer satisfaction by providing excellent customer service to ensure repeat business.
- Assisted customers with equipment selection and service inquiries.
- Trained staff on customer service techniques and product knowledge.
- Scheduled staff shifts to ensure optimal coverage during peak hours.
- Processed sales transactions using point-of-sale systems efficiently.
- Coordinated inventory management and restocking of golf merchandise.
- Assisted with inventory control tasks such as ordering supplies, tracking stock levels and monitoring shipments.
- Maintained cleanliness and organization of the pro shop environment.
- Prepared detailed reports regarding sales performance, customer feedback surveys and other relevant metrics.
Operation Manager
United Parcel Service, UPS
Hartford, Connecticut
06.1991 - 07.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve the business plan and profitability goals.
- Oversaw daily operations and ensured compliance with company policies and standards.
- Implemented process improvements to enhance operational efficiency across departments.
- Managed team schedules to optimize workflow and resource allocation.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Coordinated supply chain activities to maintain product availability and efficiency.
- Facilitated communication between departments to streamline project execution and collaboration.
- Trained and mentored staff on operational procedures and best practices.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Education
Bachelor of Science - Management Information Systems
Central Connecticut State University
New Britain, CT05-1991
Associate of Science - Management Information Systems
Middlesex Community College
Middletown, CT05-1989
Skills
- Inventory management
- Point-of-sale systems
- Visual merchandising
- Merchandise planning
- Sales analysis
- Supply chain coordination
- Customer service
Timeline
Golf Pro Shop Manager
Sailfish Sands Golf Course
07.2025 - Current
Operation Manager
United Parcel Service, UPS
06.1991 - 07.2023
Bachelor of Science - Management Information Systems
Central Connecticut State University
Associate of Science - Management Information Systems
Middlesex Community College