Maegan Duffy
Operations Professional
Chicago,IL
Summary
Results-driven Operations Executive with over 15 years of progressive leadership experience in driving operational excellence, strategic growth, and organizational development across multi-unit restaurant and hospitality groups. Proven expertise in financial management, training and development, cross-functional leadership, and building high-performance teams. Skilled at scaling operations, improving profitability, and aligning people strategies with business objectives. Committed to fostering inclusive cultures that support innovation, engagement, and long-term success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Operations
Jersey Mike’s Subs
01.2023 - Current
- Oversaw P&L duties for 25 venues ensuring continual growth in revenue figures, cost savings measures, and improved margins throughout a $34M portfolio.
- Drive alignment across operations, marketing, finance, and HR to support enterprise-wide business strategies.
- Mentor and develop District Managers and field leadership teams through performance coaching, succession planning, and leadership training programs.
- Conduct routine operational assessments to uphold customer experience benchmarks.
- Champion workforce engagement and retention initiatives to strengthen organizational culture and performance.
Director of Training
Jersey Mike’s Subs
04.2019 - 01.2023
- Directed training strategy and leadership development programs for over 400+ employees across a rapidly growing multi-unit system.
- Implemented strategic learning pathways for employees, resulting in improved career progression within the organization.
- Partnered with corporate teams to standardize operational best practices across all locations.
- Led training and transition strategies for new store builds and acquisitions, ensuring smooth integrations and culture alignment.
Area Director
Graeter’s Ice Cream
10.2014 - 03.2019
- Oversaw multi-unit operations and worked directly with Regional VP to identify operational gaps, performance opportunities, and leadership development needs.
- Developed and executed localized marketing strategies to drive brand awareness and revenue growth.
- Led initiatives to enhance staff performance through coaching, standardized evaluations, and structured development plans.
Crew Member → General Manager → Multi-Unit Manager
Jersey Mike’s Subs
10.2009 - 10.2014
- Fast-tracked from hourly crew member to General Manager within 9 months based on leadership performance.
- Created and deployed a training program adopted at the national level, enhancing operational consistency and employee onboarding efficiency.
Skills
Strategic Planning & Execution
Certification
SLII Leadership Certification, The Ken Blanchard Companies
Timeline
Director of Operations
Jersey Mike’s Subs
01.2023 - Current
Director of Training
Jersey Mike’s Subs
04.2019 - 01.2023
Area Director
Graeter’s Ice Cream
10.2014 - 03.2019
Crew Member → General Manager → Multi-Unit Manager
Jersey Mike’s Subs
10.2009 - 10.2014
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