Summary
Overview
Work History
Education
Skills
Timeline
Volunteer
Maegan Fenn

Maegan Fenn

Summary

Project Management Professional who is a dedicated and energetic self-starting professional with a unique blend of education and nine years of career experience in fast-paced tourism and project management environments. Experience in overlooking employees and reviewing strategies. Proven track record of building, leading and sustaining high-impact programs. Hands-on team leader and collaborator with excellent communication, organization, decision-making, and multi-tasking skills. Experienced in directing employees and keeping efficient production by quality standards. Applying a creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training, and empowering the team to excel in performance.

Overview

8
8
years of professional experience

Work History

Project Manager of Guest Serves

TCS World Travel
06.2022 - Current
  • Managed and coordinated Guest Service Managers (GSM) in multiple projects to ensure thecompletion of timeline and budget.
  • Organize, and plan tasks, and schedules for the duration of the project
  • Communication daily of immediate and high-risk projects
  • Work with different teams to coordinate proposals and schedule years of projects.
  • Keep the project team focused on the end goal.
  • Managed projects from procurement to commission.
  • Identified plans and resources required to meet project goals and objectives.

Owner

E and E Logistics LLC partnered with Amazon
11.2019 - 06.2022
  • Owned and managed a Delivery Service Partner (DSP) partnered with Amazon
  • Owned 30 trucks that delivered Amazon packages throughout the Seattle area
  • Took on the full role of HR such as hiring, managing employee relationships, payroll (ADP) , training, and upkeep of driver roles
  • Daily operations and logistics of planned routes for the day
  • Managed relationships with Amazon being the bridge of contact with events and tasks
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.

Operations Specialist

REI ADVENTURES
04.2017 - 11.2019
  • Taking the lead in guest and vendor communication and organization while the guest is before, during, and after the trip
  • Lead customer escalations and vendor issues
  • Helping in the structure and organization of Adventures itself as 50% of the staff was let go in April
  • Consistently learning about the product as it changes throughout the year and reaching out to customers with an ideal customer service mind frame.

Lead Program Leader & Program Coordinator

RUSTIC PATHWAYS
04.2015 - 08.2017
  • Managed a rehabilitation program and all related program communications, safety protocols, activity development, and daily logistics and operations
  • Played a key role in managing finance, administration, and reporting efforts
  • Consistently promoted the organization’s mission across all community outreach and programming initiatives.

Education

Master of Tourism Management and Economics -

Colorado State University
2018

Certificate in Adventure Tourism - undefined

Colorado State University

Bachelor of Science - Health Promotion, Exercise Science, Outdoor

Colorado State University

Skills

Program Management Program Leadership Human Recourse Customer Service Risk Management Strategic relationships

Budget Management Staff Training & Development Tourism Management

Sustainable Tourism Management Community

Process Improvement Organizational Planning

Team Leadership & Collaboration Marketing Outreach Program Development

  • Technical Snapshot:
  • Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Creative Suite Sales Force SharePoint Mondaycom (Project Management Software)

Timeline

Project Manager of Guest Serves

TCS World Travel
06.2022 - Current

Owner

E and E Logistics LLC partnered with Amazon
11.2019 - 06.2022

Operations Specialist

REI ADVENTURES
04.2017 - 11.2019

Lead Program Leader & Program Coordinator

RUSTIC PATHWAYS
04.2015 - 08.2017

Master of Tourism Management and Economics -

Colorado State University

Certificate in Adventure Tourism - undefined

Colorado State University

Bachelor of Science - Health Promotion, Exercise Science, Outdoor

Colorado State University
Maegan Fenn