Summary
Overview
Work History
Education
Skills
Timeline
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Maegen Massey

Anna,TX

Summary

Customer Onboarding Specialist with a proven track record at LinkEx and ArcBest. Expert in cross-functional coordination, onboarding optimization, and documentation management. Skilled in streamlining workflows, reducing transition friction, and improving onboarding outcomes. Known for fostering customer trust while driving operational efficiency.

Overview

15
15
years of professional experience

Work History

Customer Onboarding Specialist

LinkEx
08.2017 - Current
  • Assisted in new customer onboarding process to ensure smooth transitions from first project to established platinum customer.
  • Maintained accurate records of onboarding progress for each new customer.
  • Facilitated seamless onboarding experiences through collaboration with multiple operational teams.
  • Created, developed and implemented efficient task workflows and checklists for multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
  • Utilized technology platforms to optimize administrative tasks in the onboarding process.

Truckload Specialist

ArcBest
08.2012 - 08.2017
  • Analyzed performance metrics to identify areas for operational enhancement, driving continuous improvement initiatives.
  • Mentored junior staff on best practices in project management and operational procedures, promoting professional growth within the team.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Technical Support Specialist

T-Mobile
11.2010 - 06.2012
  • Provided troubleshooting support for hardware and software issues, ensuring customer satisfaction and timely resolution.
  • Worked with diverse teams to pinpoint underlying causes of persistent technical challenges and execute resolutions.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.

Education

Bachelor Of Administration -

Collin College
Plano, TX

Skills

  • Excel knowledge
  • Critical thinking
  • Cross-functional coordination
  • Documentation and recordkeeping
  • Employee relations
  • Strategic planning
  • 15yrs Industry knowledge
  • Account invoicing
  • Data analysis
  • Organizational development
  • Performance tracking
  • Project management

Timeline

Customer Onboarding Specialist

LinkEx
08.2017 - Current

Truckload Specialist

ArcBest
08.2012 - 08.2017

Technical Support Specialist

T-Mobile
11.2010 - 06.2012

Bachelor Of Administration -

Collin College

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Maegen Massey