Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

Maeghan McGuirk

North Providence

Summary

Dynamic professional with expertise in digital marketing and client relations, previously at ESSILOR LUXOTTICA. Excelled in optimizing performance and enhancing customer satisfaction, driving a 30% increase in client satisfaction. Proficient in data analysis and strategic planning, fostering team collaboration and innovative solutions to achieve business goals.

Overview

10
10
years of professional experience

Work History

Associate Account Manager

ESSILOR LUXOTTICA
Smithfield
01.2020 - Current
  • Directed performance optimization across 2 major accounts, achieving an increase in customer retention rates and a rise in average order value; established as key contact for addressing client issues and requirements, ensuring swift resolution.
  • Directed collaborative efforts with cross-functional teams, leading to an improvement in product development efficiency and a reduction in time-to-market for new solutions.
  • Maintained 100% of the sales floor for sunglasses year over year for seasonal displays and core displays used in Men's, Ladies, and Accessories departments since 2020.
  • Improved resolution time on service projects by 40% from 2023.

Digital Merchandiser

ESSILOR LUXOTTICA
Smithfield
01.2018 - 01.2020
  • Documented the first standardized operating procedures between ecommerce and the rest of the departments. Thus improving communication and lead times on projects.
  • Researched search engine trends to inform keyword placement strategies, ultimately driving a 50% increase in website traffic and a 15% improvement in overall online engagement.
  • Managed oversight of search activities tracking and reporting, offering data-driven analyses to marketing leadership; elevated search effectiveness through iterative experimentation and optimization tests, resulting in a boost in click-through rates.
  • Directed cross-functional efforts with developers to enhance website architecture, fine-tune server configurations, and optimize page construction; efforts drove an increase in search engine rankings and an improvement in website performance metrics.

Retail Operations Specialist

FGX INTERNATIONAL INC
Smithfield
01.2016 - 01.2018
  • Maintained customer relationships by confirming all customer information was correct, inputting orders, and shipping orders on time.
  • Spearheaded customer conversations, analyzing needs through effective communication, leading to a 30% increase in client satisfaction; cultivated and managed strategic client relationships, contributing to a rise in repeat business.
  • Orchestrated quarterly client feedback surveys and implemented changes based on insights gathered, leading to an improvement in overall customer satisfaction and loyalty.
  • Oversaw the coordination and alignment of business units to fine-tune production schedules, pricing models, and sales strategies; facilitated a 10% increase in market share through tactical pricing adjustments and optimized product positioning.

Education

Certificate Classes - Project Management

VILLANOVA UNIVERSITY
Villanova, PA
01.2019

Bachelors of Science - Management

RHODE ISLAND COLLEGE
Providence, RI
01.2015

Skills

  • Computer proficiency
  • Data analysis
  • Digital marketing
  • E-commerce management
  • Client relations
  • Vendor management
  • Forecasting
  • Communication skills
  • Interpersonal effectiveness
  • Analytical thinking
  • Strategic planning
  • Organizational skills
  • Team collaboration
  • Visual merchandising
  • Time management
  • Scheduling expertise

Websites

Additional Information

Proficient computer skills., Excellent communication skills (both written and oral)., Effective interpersonal skills., Demonstrated analytical, planning and organizational skills., Ability to work well with a variety of campus personnel in a team-oriented environment.

Timeline

Associate Account Manager

ESSILOR LUXOTTICA
01.2020 - Current

Digital Merchandiser

ESSILOR LUXOTTICA
01.2018 - 01.2020

Retail Operations Specialist

FGX INTERNATIONAL INC
01.2016 - 01.2018

Certificate Classes - Project Management

VILLANOVA UNIVERSITY

Bachelors of Science - Management

RHODE ISLAND COLLEGE

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