Wyatt Lerner
Birmingham
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Reliable account management through strong problem-solving skills and consistent commitment to finding long term solutions. Results-oriented achiever who combines strategic thinking with hands-on experience. Possesses strong communication and collaboration skills.
Overview
6
6
years of professional experience
Work History
Sales Associate/Account Manager/Customer Service Representative
GoldenPoint Scientific Labs
Pelham, AL
02.2021 - 07.2025
- Delivered exceptional customer service to all clients by being available at all times.
- Ensured patient satisfaction for clients by quickly addressing issues with long term solutions.
- Obtained new business for the company while organically growing existing accounts.
- Responded proactively and positively to rapid change.
- Developed strong relationships with clients by building trust through quick problem solving and creating lasting solutions.
- Worked directly with software team for all integration processes and issue.
- Collaborated with multiple EMR (Electronic Medical Record) companies to assure client satisfication.
Journalist
Stipetapped
09.2019 - 02.2021
- Wrote blogs on current combat sports topics.
- Edited blogs and videos for company.
- Covered high level boxing and MMA events.
- Interviewed professional and regional fighters while maintaining relationships with those athletes.
Education
Homewood High School
Homewood, ALConsumer Science Management
University of Alabama
Tuscaloosa, ALSkills
- Exceptional customer service
- Problem-solving skills
- Excellent people skills
- Relationship building
- Computer proficiency
- Customer satisfaction measurement
- Follow-up skills
Timeline
Sales Associate/Account Manager/Customer Service Representative
GoldenPoint Scientific Labs
02.2021 - 07.2025
Journalist
Stipetapped
09.2019 - 02.2021
Homewood High School
Consumer Science Management
University of Alabama