Rebecca Edwards
Jacksonville,NC
Summary
Dedicated Sales Associate with a proven track record in enhancing customer satisfaction and fostering loyalty through exceptional service. Skilled in relationship building and effective communication, committed to creating a welcoming environment.
Results-driven Sales Associate with over four years of experience in customer service and sales. Expertise in problem-solving, teamwork, and time management, leading to increased customer engagement and repeat business. Ready to leverage skills to drive sales and enhance client relationships.
Dynamic and dependable Sales Associate known for strong customer service and problem-solving abilities. Experience in managing high-stress situations while ensuring exceptional service. Committed to boosting customer satisfaction and promoting a positive store environment.
Dedicated sales associate with a proven track record in enhancing customer satisfaction, building relationships, and effective problem-solving. Committed to delivering exceptional service and fostering a welcoming environment.
Dynamic sales associate with over four years of experience in customer service and team collaboration. Skilled in relationship building and time management, contributing to significant sales growth and repeat business through exceptional service and effective communication.
Proficient customer service representative known for strong problem-solving skills and effective communication. Experienced in managing customer inquiries and enhancing satisfaction, ready to leverage expertise to drive impactful business outcomes.
Overview
7
7
years of professional experience
Work History
Sales Associate/Customer Service Representative
GPM Investments
Jacksonville, NC
07.2019 - 12.2023
- Assisted customers in product selection, enhancing customer satisfaction and driving sales.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment strategies.
- Collaborated with team members to create a welcoming store environment for customers.
- My customers came first i am a people person so i love to aim high an make sure my customers are taken care of to the best of my knowledge.
- Trained new employees on customer service protocols and operational procedures.
- Resolved customer inquiries and concerns, fostering loyalty and repeat business.
- Implemented promotional displays to increase product visibility and boost sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Housekeeper/Server Assistant
The Davis Community
Wilmington, NC
03.2017 - 02.2019
- Maintained cleanliness and sanitation standards in resident rooms and common areas.
- Assisted with laundry services, ensuring timely processing of linens and garments.
- Implemented effective cleaning protocols to enhance infection control measures.
- Trained new staff on proper cleaning techniques and safety procedures.
- Coordinated with team members to streamline daily housekeeping operations.
- Developed inventory management system for cleaning supplies, reducing waste.
- Enhanced resident satisfaction through attentive service and responsive communication.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
Education
High School Diploma -
Richlands High School
Richlands, NCSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Customer needs assessment
- Sales strategies
- POS system operation
- Meeting deadlines
- Sales training
- Strategic planning
- Building rapport
- Relationship selling
- Client account management
- Money transfer systems
- Customer engagement
- Task prioritization
- Upselling and cross selling
- Friendly and outgoing
- Superb time management
Timeline
Sales Associate/Customer Service Representative
GPM Investments
07.2019 - 12.2023
Housekeeper/Server Assistant
The Davis Community
03.2017 - 02.2019
High School Diploma -
Richlands High School