Aidee Vikaela Ponce
Pharr,TX
Summary
Dedicated professional with extensive experience in customer service and front office medical reception. Recognized for punctuality, time management, and the ability to foster positive customer relationships, driving repeat business and operational success.
Overview
26
26
years of professional experience
Work History
Sales Associate/Customer Service Representative
Barri Financial Services
Pharr, TX
04.2024 - Current
- Assisted customers with financial transactions, ensuring accuracy and efficiency.
- Educated clients on service offerings to enhance customer satisfaction and retention.
- Processed cash and electronic payments, maintaining compliance with financial regulations.
- Collaborated with team members to achieve sales targets through effective communication.
- Resolved customer inquiries and issues promptly to improve service quality.
- Maintained organized records of transactions for accountability and reporting purposes.
- Participated in training sessions to strengthen product knowledge and sales techniques.
- Contributed to promotional activities, enhancing visibility of services offered at branch location.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Clerk/Medical Receptionist
Temporary Agency
McAllen, TX
08.2023 - 03.2024
- Processed incoming immigrants by gathering all required information prior to vaccines administration.
- Educated immigrants on importance of acquiring vaccines as they entered the country to avoid spread of disease.
- Assisted nurse with vaccination prep and directed immigrants to assignated sites for shelter.
- Entered all immigrants information on database as mandated by CDC.
- Filed all paperwork accordingly.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.
Line Operator/Packer
Sanderson Farms
Bryan, TX
09.2015 - 07.2018
- Packed chicken in a line where i had to pack a minimun of 50 chicken thighs per minute.
- Close attention to efficienbtly pack only high quality product
- Operated machinery to ensure efficient production processes and maintain safety standards.
- Collaborated with quality assurance teams to uphold product standards and compliance.
Sales Associate/Customer Service Cashier
PJs Laundry
Bryan, TX
03.2015 - 11.2017
- Worked at Laundromat PT only
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed efficient cash register operations.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Organized merchandise displays to maximize visibility and promote sales effectively.
- Collaborated with team members to maintain inventory accuracy and stock levels.
Direct Care Worker/CNA
Lifechoices Unlimited
Edinburg, TX
01.2007 - 01.2009
- Live in position in a group home where i supervised three adult males with mental impairments as well as filled in at day rehab when i was needed.
- Supervised medication administration.
- Promoted self independent skills.
- Did community outings with clients to promote social skills and community integration.
- Assisted individuals with daily living activities, promoting independence and dignity.
- Implemented personalized care plans to meet diverse client needs effectively.
- Monitored client health and behavior, documenting observations for team review.
- Collaborated with healthcare professionals to coordinate comprehensive care services.
- Completed daily progress notes for each client as mandated by state.
Nurse Aide/Front Office Medical Assistant
Tropical Texas Behavioral Health
Edinburg, TX
01.2002 - 01.2006
- Prepared patients prior to psychiatrist consult by taking vital signs and weight.
- Updated all paperwork and HIPPA regulation forms on every patient visit.
- Gathered all lab results and medication list prior to patient consult with MD.
- Assisted doctors with translation as needed.
- Assisted nurses as needed.
- Scheduled returning appointments and directed patients with any referrals as ordered by MD.
- Used company software and databases to maintain records of services performed and patient conditions.
- Filed, Faxed, Phone Answering
- Documented patient progress in care plans, enhancing communication among team members.
- Maintained and organized office.
Nursing Assistant
DHR, Nursing Homes, Cornerstone Rehab
McAllen, TX
12.1999 - 01.2002
- Worked Medical/Telemetry floors at hospitals.
- Worked at Nursing Homes.
- Worked at a couple of rehab facilities for patients with post rehabilitation from severe stroke damage, knee, back, and hip surgeries.
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained accurate patient records and documentation for care continuity.
- Collaborated with interdisciplinary teams to develop personalized care plans.
Education
Medical Billing/Medical Office Administrative - Medical Office
South Texas Votech
McAllen, TX01-2009
Nurse Aide Certificate - Nursing
Mid Valley Nursing School
San Juan, TX12-1999
High School Diploma -
Edinburg North High School
Edinburg, TX05-1996
Skills
- Bilingual
- Open availability
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Sales strategies
- Meeting deadlines
- Sales training
- Inventory control
- Sales goals attainment
- Fraud detection
- Friendly and outgoing
- Upselling and cross selling
- Service oriented
- Energetic self-starter
Languages
Spanish
Full Professional
Timeline
Sales Associate/Customer Service Representative
Barri Financial Services
04.2024 - Current
Clerk/Medical Receptionist
Temporary Agency
08.2023 - 03.2024
Line Operator/Packer
Sanderson Farms
09.2015 - 07.2018
Sales Associate/Customer Service Cashier
PJs Laundry
03.2015 - 11.2017
Direct Care Worker/CNA
Lifechoices Unlimited
01.2007 - 01.2009
Nurse Aide/Front Office Medical Assistant
Tropical Texas Behavioral Health
01.2002 - 01.2006
Nursing Assistant
DHR, Nursing Homes, Cornerstone Rehab
12.1999 - 01.2002
Medical Billing/Medical Office Administrative - Medical Office
South Texas Votech
Nurse Aide Certificate - Nursing
Mid Valley Nursing School
High School Diploma -
Edinburg North High School