Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayuub Abdi

Renton,WA

Summary

Versatile and adaptable professional with extensive experience in customer service across hospitality and retail sectors. Demonstrates exceptional time management skills and the ability to thrive under pressure while delivering high-quality support. Recognized for enhancing operational efficiency and customer experience through proactive service strategies.

Overview

7
7
years of professional experience

Work History

Sales Associate/Customer Service Representative

Fireworks Gallery
SeaTac, WA
11.2023 - 02.2026
  • Established strong customer rapport, recognized for professionalism and approachability.
  • Guided customers in locating products and resolving inquiries to enhance shopping experience.
  • Delivered consistent service quality while managing multiple tasks during peak hours.
  • Coordinated inventory restocking and store presentation to ensure cleanliness and visual appeal.

Front Desk /Guest Services Coordinator

Marriott International
SeaTac, WA
01.2022 - 10.2023
  • Processed guest check-ins and check-outs, managing payments and reservation changes to ensure seamless arrivals and departures.
  • Assisted guests with service requests and travel inquiries, fostering positive interactions to enhance overall satisfaction.
  • Coordinated with departments to resolve issues promptly and enhance guest experiences.
  • Maintained professionalism during peak shifts by balancing phone calls and desk service, addressing guest needs effectively.

Event Support Staff

National Event Pros
SeaTac, WA
06.2019 - 09.2021
  • Coordinated event setup, guest check-in, and on-site operations to ensure seamless execution.
  • Maintained respectful and helpful communication with guests to enhance their event experience.
  • Adapted to changing event requirements and last-minute instructions from coordinators.

Education

Associate's Degree -

Highline College
Des Moines, WA
05-2026

Skills

  • Customer service
  • Chat and email support
  • Sales data entry
  • Bilingual
  • Remote work tools
  • Adaptability
  • Time management
  • Conflict resolution

Languages

English
Native/ Bilingual
Somali
Native/ Bilingual

Timeline

Sales Associate/Customer Service Representative

Fireworks Gallery
11.2023 - 02.2026

Front Desk /Guest Services Coordinator

Marriott International
01.2022 - 10.2023

Event Support Staff

National Event Pros
06.2019 - 09.2021

Associate's Degree -

Highline College
Ayuub Abdi