Myrline Marcellus
Carrollton
Summary
Dynamic customer service professional with extensive experience in sales and team management at a restaurant. Proven track record in relationship building and problem-solving, enhancing customer loyalty and satisfaction. Skilled in cash handling and retail operations, consistently achieving sales targets while fostering a collaborative team environment.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate Customer Service Representative
None
2014.01 - Current
- Cultivated relationships with clients to enhance customer loyalty and retention.
- Executed sales strategies to achieve revenue targets and drive product awareness.
- Trained new associates on sales techniques and customer service best practices.
- Analyzed sales data to identify trends and optimize inventory management.
- Developed promotional materials to support marketing initiatives and boost sales.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and trust in services.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to achieve monthly sales targets.
Insurance Customer Service Agent
None Yet
2018.05 - 2024.05
- Resolved customer inquiries through various communication channels, ensuring prompt and effective service.
- Assisted in troubleshooting product issues, enhancing customer satisfaction and loyalty.
- Documented interactions in CRM system, maintaining accurate records for future reference.
- Collaborated with team members to streamline processes and improve response times.
- Analyzed customer feedback to identify trends, recommending improvements to enhance service quality.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
Restaurant General Manager
Operate & Teaching Computer Job
2016.02 - 2023.03
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed staff scheduling, optimizing workforce to enhance service delivery and customer satisfaction.
- Implemented training programs for new employees, improving onboarding efficiency and team performance.
- Developed marketing strategies to increase brand awareness and drive customer engagement through social media platforms.
- Collaborated with suppliers to negotiate contracts, ensuring timely delivery of high-quality ingredients at competitive prices.
- Led performance evaluations for staff, promoting professional development and enhancing team dynamics within the restaurant environment.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Correctly calculated inventory and ordered appropriate supplies.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
Education
GED -
Miami Dade College
Miami, FLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Money handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Client service
- Customer needs assessment
- Retail store operations
- Relationship selling
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Full Professional
Timeline
Insurance Customer Service Agent
None Yet
2018.05 - 2024.05
Restaurant General Manager
Operate & Teaching Computer Job
2016.02 - 2023.03
Sales Associate Customer Service Representative
None
2014.01 - Current
GED -
Miami Dade College