Mae'lani Ibana
San Diego,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
O'Reilly Auto Parts
12.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Retail Service Specialist
O'Reilly Auto Parts
04.2020 - 12.2021
- Attended to customer complaints and processed product return or replacement requests.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Streamlined inventory management for improved product availability and reduced waste.
- Kept customer spaces clean, neat and organized for maximum appeal.
Installers Sales Specialist
O'Reilly Auto Parts
04.2019 - 04.2020
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Developed strong relationships with key clients to secure long-term partnerships and drive repeat business opportunities.
- Processed online and phone orders in a timely manner
- Pulled parts and dispatched orders
Merchandiser Specialist
O'Reilly Auto Parts
08.2018 - 04.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Implemented planogram changes according to corporate guidelines while maintaining visual appeal of the sales floor.
Parts Driver Specialist
O'Reilly Auto Parts
08.2017 - 08.2018
- Developed strong relationships with clients by providing friendly, professional interactions during each delivery experience.
- Enhanced customer satisfaction by promptly delivering auto parts to clients and businesses.
- Expedited urgent orders for high-priority customers, ensuring minimal wait times without sacrificing accuracy or quality of service.
- Assisted in warehouse operations, organizing parts storage areas for easy retrieval during deliveries.
- Pulled parts off store shelves to fill customer orders.
Service Writer
Valvoline Instant Oil Change
04.2015 - 06.2016
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls to answer questions about products and services.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Performed oil changes and other fluid exchanges
Assistant Manager
Synfast Oil Change
10.2014 - 04.2015
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Oil changes
- Brake replacements
- Tire rotations
Parts Delivery Driver
Autozone
02.2012 - 10.2014
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
- Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
Education
High School Diploma -
Abraxas High School
San Diego CA06.2010
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Friendly and Positive
Timeline
Store Manager
O'Reilly Auto Parts
12.2021 - Current
Retail Service Specialist
O'Reilly Auto Parts
04.2020 - 12.2021
Installers Sales Specialist
O'Reilly Auto Parts
04.2019 - 04.2020
Merchandiser Specialist
O'Reilly Auto Parts
08.2018 - 04.2019
Parts Driver Specialist
O'Reilly Auto Parts
08.2017 - 08.2018
Service Writer
Valvoline Instant Oil Change
04.2015 - 06.2016
Assistant Manager
Synfast Oil Change
10.2014 - 04.2015
Parts Delivery Driver
Autozone
02.2012 - 10.2014
High School Diploma -
Abraxas High School