Maelanie Sanchez
Las Vegas,NV
Summary
Organized early-career professional with experience in front desk reception, case management, and data entry. Expertise in scheduling, records management, and Microsoft Excel. Demonstrates strong communication and time management skills, ensuring efficient coordination of clerical tasks and accurate recordkeeping.
Overview
5
5
years of professional experience
Work History
Data Entry
VRC
Las Vegas, NEVADA
07.2025 - Current
- Verified accuracy of data entry into various software systems.
- Verified data entry accuracy of information from digitized images.
- Performed data entry of demographic information into the computerized database.
- Supported data entry of patient records in electronic health system.
Case Manager
HORNE
Los Angeles, California
11.2025 - 10.2026
- Conducted eligibility reviews on submitted applications, verifying documentation compliance with program requirements.
- Interviewed applicants to gather information for eligibility reviews, ensuring accurate assessment of qualifications.
- Reviewed supporting documents for accuracy and completeness.
- Identified complex cases and escalated them to supervisors for review.
- Maintained confidential records and protected client information.
Front Desk Receptionist
Advanced Orthopedics and Sports Medicine
Las Vegas, Nevada
08.2024 - 07.2025
- Greeted patients at Advanced Orthopedics and Sports Medicine front desk with professional courtesy.
- Scheduled orthopedic and sports medicine appointments using office calendar systems.
- Verified patient demographics, insurance details, and referral information for intake.
- Answered incoming calls and routed messages to clinical and administrative staff.
- Prepared patient check-in paperwork and updated medical records at reception.
- Coordinated with medical assistants and providers on schedule changes and arrivals.
- Managed patient flow for examinations, follow-ups, and therapy visits.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
Front Desk Receptionist
Phoenix Sleep and Neurology
Phoeninx, Arizona
12.2023 - 04.2024
- Responded to incoming phone calls from patients and staff, assisting with patient scheduling and addressing inquiries to improve service efficiency.
- Resolved customer complaints and issues promptly, ensuring adherence to established protocols and enhancing customer satisfaction.
- Clarified policies and procedures to visitors, providing necessary information to facilitate understanding and compliance.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Signed for packages, recorded deliveries, and distributed to personnel.
Customer Service Representative
CVS
Phonenix, AZ
02.2022 - 06.2023
- Resolved CVS customer inquiries by phone, email, and chat
- Responded to customer inquiries via phone, email, and chat.
- Assisted CVS Pharmacy customers with order status and account questions
- Processed prescription and delivery requests for CVS customers
- Coordinated with pharmacy staff to resolve customer concerns
- Escalated complex CVS issues to supervisors and specialty teams
- Documented customer interactions in service systems and call notes
- Explained CVS policies, services, and coverage details to callers
- Maintained professionalism while handling high-volume CVS service calls
Education
Associate of Arts - Human Resource Management
Western Governors University
Salt Lake City, UT10-2026
Skills
Data entry
- Data verification
- Data accuracy
- Numeric data entry
- Patient record entry
- Data organization
- Microsoft Excel
- PowerPoint
- Confidentiality compliance
- Employee relations
- Recruitment support
- PowerPoint
Timeline
Case Manager
HORNE
11.2025 - 10.2026
Data Entry
VRC
07.2025 - Current
Front Desk Receptionist
Advanced Orthopedics and Sports Medicine
08.2024 - 07.2025
Front Desk Receptionist
Phoenix Sleep and Neurology
12.2023 - 04.2024
Customer Service Representative
CVS
02.2022 - 06.2023
Associate of Arts - Human Resource Management
Western Governors University