Tiffany Pratt
Culloden,WV
Summary
Detail-oriented professional with extensive experience in data entry and customer service, notably at Portfolio Management Group. Skilled in database management and information verification, I excel in ensuring accuracy and efficiency. Proven ability to enhance customer satisfaction through effective communication and problem-solving, consistently delivering high-quality results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Data Entry
Portfolio Management group
Columbus, OH
04.2021 - 12.2024
- Performed data entry into company's fleet management system.
- Verified accuracy of data entry into agency databases & ensured the accuracy of that information
- Performed data entry to ensure accuracy of information.
- Performed data entry into internal databases.
- Performed data entry tasks for customer support requests.
- Performed administrative tasks including filing documents, data entry.
Cashier
Speedway
Winfield , WV
02.2018 - 06.2020
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped with purchases and signed customers up for rewards program.
- Built and maintained productive relationships with employees.
Cashier/Video Lottery Clerk
Java Joe'S
Culloden, WV
03.2014 - 03.2017
- Welcomed customers and would give out change If needed, and give out drinks or anything else that customers needed
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Followed company security procedures for handling large sums of money.
- Collected payments and provided accurate change.
- Counted and balanced cashier drawers.
- Trained new cashiers on register operation and customer service standards.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Refilled the coins in machines daily.
- Cash out
Cashier/Shelf Stocker
Par Mar BP
Hurricane, West Virginia
09.2011 - 10.2014
- Discounted purchases by scanning and redeeming coupons.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Counted and balanced cashier drawers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Stocked shelves with merchandise when needed.
- Verified customer age requirement for alcohol or tobacco purchases.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
GED -
Huntington Library
Huntington,WV08-2007
Skills
- Data entry
- Database management
- Microsoft Excel
- Information verification
- Customer service
- Cash handling
- Attention to detail
- Problem solving
- Communication skills
- Conflict resolution
- Sales support
- Data entry error correction
- Manual data entry
Timeline
Data Entry
Portfolio Management group
04.2021 - 12.2024
Cashier
Speedway
02.2018 - 06.2020
Cashier/Video Lottery Clerk
Java Joe'S
03.2014 - 03.2017
Cashier/Shelf Stocker
Par Mar BP
09.2011 - 10.2014
GED -
Huntington Library