Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maely Suarez

Miami,FL

Summary

Dynamic leader with proven expertise in team supervision and customer service excellence, honed at Cold Stone Creamery. Skilled in cash handling and conflict resolution, I significantly enhanced customer satisfaction and operational efficiency. Demonstrates motivational leadership and creative problem-solving, adept at fostering team collaboration and driving results through effective training and safety management.

Overview

7
7
years of professional experience

Work History

Shift Leader

Cold Stone Creamery
04.2023 - 04.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.

Animal Caretaker

Suarez Museum of Natural Science and History
02.2017 - 03.2024
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.

Product Distributor

Suro Global Corp.
07.2018 - 10.2023
  • Developed a thorough understanding of industry trends to anticipate demand and make informed purchasing decisions.
  • Continuously evaluated product offerings for relevance in the market, recommending adjustments or discontinuations based on consumer trends and preferences.
  • Coordinated with marketing teams to develop eye-catching visuals for in-store displays that increased product visibility and consumer interest.
  • Maintained strong relationships with suppliers, ensuring consistent product availability for customers.

Customer Service

Miami Dade County Fair
03.2022 - 04.2022
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.

Education

M.O.T Academy
Miami, FL

Skills

  • Positive Attitude
  • Cash Handling
  • Team Leadership
  • Problem-Solving
  • Customer service focus
  • Flexible Schedule
  • Decision-making capabilities
  • Team motivation
  • Training Assistance
  • Creative Problem-Solving
  • Team Supervision
  • Team Collaboration and Leadership
  • Conflict Resolution
  • Staff education and training
  • Motivational Leadership
  • Safety processes and procedures
  • Client Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shift Leader

Cold Stone Creamery
04.2023 - 04.2024

Customer Service

Miami Dade County Fair
03.2022 - 04.2022

Product Distributor

Suro Global Corp.
07.2018 - 10.2023

Animal Caretaker

Suarez Museum of Natural Science and History
02.2017 - 03.2024

M.O.T Academy

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Maely Suarez