Mae Sheryl Ecalnea
VIRGINIA BEACH,VA
Summary
Dynamic Store Manager experienced in optimizing daily operations and ensuring compliance with health standards. Skilled in training and mentoring team members while implementing promotional campaigns that boost customer engagement and sales.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
1
1
Certification
Work History
Store Manager
Panda Express
Virginia Beach, VA
10.2018 - 2026
- Managed daily operations, ensuring compliance with safety and health standards.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Oversaw inventory management, optimizing stock levels to reduce waste and increase profitability.
- Developed staff schedules, aligning workforce availability with peak business hours.
- Implemented promotional campaigns, driving customer engagement and boosting sales performance.
- Conducted regular performance evaluations, providing feedback to improve team productivity and morale.
- Analyzed sales trends to identify opportunities for growth and strategic adjustments in operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Psychology
University of Cebu
Cebu, PhilippinesJournalism
University of The Visayas
Cebu, PhilippinesSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Customer service management
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
Certification
ServSafe Certified
Languages
English
Full Professional
Tagalog
Full Professional
Visayan
Full Professional
Timeline
Store Manager
Panda Express
10.2018 - 2026
Psychology
University of Cebu
Journalism
University of The Visayas