Maeva Welffens
Falls Church,VA
Summary
Dynamic sales associate with three years of proven experience in customer service, sales, and management, complemented by a strong foundation in retail operations and cash handling. Expertise in food service enhances the ability to create positive customer experiences while effectively managing team dynamics. Over five years of experience working with children aged three and older, combined with exceptional communication and leadership skills, fosters a supportive environment for both customers and colleagues. Currently pursuing a Bachelor’s degree in Psychology to enrich understanding of consumer behavior and enhance professional capabilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dance Instructor
Joy of Dance
Fairfax, VA
01.2025 - Current
- Lesson planning
- Teaching choreographed material
- Providing care to students
- Preparing performances
- Led group classes, fostering a collaborative environment that encouraged creativity and teamwork.
Daycare Teacher
Crème de la Crème Preschool
Chantilly, VA
02.2025 - 08.2025
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing environment that encouraged social, emotional, and cognitive development.
- Collaborated with parents to support children's growth and address developmental concerns.
- Streamlined daily routines to enhance efficiency and ensure smooth transitions between activities.
- Led activities promoting physical health, creativity, and teamwork among preschoolers.
- Organized community events to strengthen family involvement in the preschool experience.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Was promoted to Lead teacher within months
Sales Associate
Venchi Italian Chocolates and Gelato
McLean, VA
07.2024 - 03.2025
- Hosting
- Customer service and sales
- Register/POS
- Managed inventory levels, ensuring availability of popular chocolate and gelato products.
- Assisted in developing promotional campaigns that increased foot traffic during peak seasons.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Delivered exceptional customer service, enhancing overall shopping experience for patrons.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
Preschool Teacher Assistant
Center for Ballet Arts
Fairfax, VA
01.2021 - 06.2023
- Assisted lead teacher in creating and implementing age-appropriate lesson plans for preschool dance students
- Supported classroom management by maintaining a safe, nurturing and fun, environment for children
- Provided individualized attention to students, addressing their unique needs and learning styles
- Collaborated with lead teacher to develop and implement behavior management strategies
- Facilitated classroom management, promoting a positive learning environment for students.
Assistant Manager
Monster Mini Golf
Fairfax, VA
01.2023 - 04.2023
- Got promoted within first weeks of working
- Led daily operations, ensuring smooth guest experiences and adherence to safety standards.
- Mentored and trained staff on customer service best practices and operational procedures.
- Implemented process improvements, enhancing efficiency in service delivery and facility maintenance.
- Collaborated with management on budgeting and resource allocation for operational initiatives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Crew Member
Cold Stone Creamery
Fairfax, VA
11.2020 - 04.2021
- Crew member to Shift Lead
- Took orders, prepared meals, and collected payments.
- Managed customer orders efficiently, enhancing overall service experience.
- Prepared and served ice cream creations, ensuring quality and presentation standards.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained cleanliness and organization of workstations, adhering to health regulations.
Education
Associate's degree - Psychology
Northern Virginia Community College
Annandale, VA03.2026
Bachelor's degree - Communications
Tulane University of Louisiana
Remote12.2024
High School Diploma -
Oakton High School
Vienna, VA06.2023
Skills
- Front desk
- Organizational skills
- Dancing
- Cash Handling
- Social media management
- Dependability
- First aid CPR
- Appointment scheduling
- Computer skills
- Retail Sales
- Merchandising
- Team management
- Greeting customers
- Shift Management
- Food Preparation Food Safety
- Childcare
- Customer inquiry handling
- Cleaning
- Kitchen Experience Food Handling
- Management
- Customer relationship building
- Guest services
- Classroom Management
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Problem-solving
- Reliable and punctual
- Outgoing personality
- Exceptional customer service
- Store opening and closing
Certification
- Driver's License
- CPR Certification
- Basic First Aid certificate, Any valid issuer for CA
- Child Development Associate Certification
- Childcare Certification
- First Aid Certification
Languages
French - Fluent
English - Fluent
Timeline
Daycare Teacher
Crème de la Crème Preschool
02.2025 - 08.2025
Dance Instructor
Joy of Dance
01.2025 - Current
Sales Associate
Venchi Italian Chocolates and Gelato
07.2024 - 03.2025
Assistant Manager
Monster Mini Golf
01.2023 - 04.2023
Preschool Teacher Assistant
Center for Ballet Arts
01.2021 - 06.2023
Crew Member
Cold Stone Creamery
11.2020 - 04.2021
Bachelor's degree - Communications
Tulane University of Louisiana
Associate's degree - Psychology
Northern Virginia Community College
High School Diploma -
Oakton High School
Upper secondary education
Associate's degree
ADDITIONAL INFORMATION
- Fluent in French
- Animal lover
- College student pursuing a PsyD
- Traveler